Customer Support Executive

**Nursing background, Kindergarten care helper, teachers are welcome to apply! 1. FULL-TIME, including weekends, with weekdays off. Either 9 hours/day for 5 days/week or 8 hours/day for 6 days/week (initial training period is 6 days a week, then may be able to adjust to 5 days a week after the onboarding process). 2. Excellent English speaking skills, with a clear and NEUTRAL accent - this is a must. 3. Stable internet connection and a quiet, professional working environment (no background noise). 4. Available to hop on video/voice calls and communicate confidently with students and parents as part of customer success. 5. Responsible for updating and maintaining databases/CRM, ensuring student, parent, and internal records are accurate and up to date. 6. Include the phrase “red star” in your application so we know you’ve read the entire job description. Able to start ASAP!! Responsibilities Looking for a friendly and approachable team member to take care of our students. This is everything from onboarding new students, to regular check ins on their progress, ensuring they are receiving our services, dealing with any complaints (rare),etc. You will develop a close relationship with our students in this manner, and also work closely with our other team members to ensure our students leave happy and even want to continue working with us further. Everyone is friendly and superb at their roles!