Customer Support & Live Webinar Agent For Financial Education Website

Role (Overview of Position): Mission of the Role This role is the front line of our company. You are the calm, clear voice our members rely on when they need help, especially during high-energy virtual and live webinar events. You protect the customer experience, ensure seamless access, and help maintain a professional, encouraging community improving retention. If you thrive in high-energy, team-structured systems, communicate clearly under pressure, and take ownership without being micromanaged, this role is for you. What You’ll Own 1️⃣ Tech & Access Resolution Resolve login, password, and product access issues (ClickFunnels, Skool, etc.) Troubleshoot enrollment and billing-related access concerns (Cancellations, refunds, credit card updates, etc) Coordinate daily with Billing specialist to ensure escalations are accurately completed 2️⃣ Product & Policy Support Answer product-related questions in alignment with company SOPs Direct customers to Members Advisors when appropriate Escalate sensitive or service-impacting issues to the corresponding teams 3️⃣ Live Webinar Support Provide real-time support during live webinars and events Assist with enrollment and access issues during launch periods Stay calm and solution-focused during high-volume events 4️⃣ Follow-Through & Documentation Ensure tickets are resolved fully, no loose ends Follow up with customers proactively when needed (as per SOPs) Who This Role Is Ideal For: Someone who thrives in structured environments Someone who understands that believing in the company's mission is important A problem-solver who does not disappear when things get busy A team player who communicates proactively Someone who enjoys helping members succeed To confirm you’ve read this description carefully, begin your application with the word: Abundance Note: This job description is not all-inclusive, and certain activities, duties, or responsibilities may be required of the contractor as needed. Weekend availability is important. If you are available during the weekend, please do not apply. We look forward to hearing from you.