Customer Support & Operations Specialist

📄 About us We are a profitable, bootstrapped start-up with a small team spread across Europe. We have been growing constantly in the past few years, and we are currently looking for a full-time Customer Support & Operations Specialist that can take over this position. Our mission is helping brands and influencers connect and work together on gifted and paid collaborations on Instagram & TikTok. We currently work with more than 2k brands and over 20k influencers. The main markets we cover are the US, the UK, and Australia. Read more about us: thesocialcat.com 📄 Role overview We're looking for a Support & Operations Specialist to be the go-to person for brands and influencers on our platform. As the business has grown, we need someone dedicated full-time to keeping our users happy: answering questions, guiding brands on how to get the most out of the platform, and helping influencers with any issues they run into. The setup is already in place: organized workflows, tools, ready-made templates, and a solid Help Center. 📄 Responsibilities • Support and guide brands in getting the most out of our platform • Advise brands on best practices for collaborating with influencers • Assist influencers with platform-related queries • Review and approve brand and influencer applications on the platform • Update Help Center documentation when needed We use Front to centralize all email and social media tickets in one place. More than half are resolved using ready-made templates, and most of the rest are straightforward to handle. More complex situations are solved alongside a team member that has the expertise and you'll collaborate with directly. 📄 Why work with us • Flexible location - work from anywhere in Europe • Flexible working hours - ideally aligned with 9-to-5 UK time, but we're open to flexibility • Competitive pay - above market rate • Relaxed, supportive environment • No micromanagement, just good work at a comfortable pace • We're also expanding into Enterprise, so if you're looking to grow long-term, there are opportunities beyond this role - get in touch 📄 Who we are looking for • Comfortable working independently with well-structured processes • Good understanding and use of tech tools and social media • Strong written communication - most of the role is handling tickets via Front • Fluent in English, both written and spoken • Attention to detail • Previous experience in customer support or influencer marketing is a plus 📄 Think you're a good fit? Please apply over here and our team will get in touch.