Customer Support Representative for Online Education Platform (Nature & Wellness)

We are looking for a friendly, reliable, and highly organised Customer Support Representative to join our growing online education team. Our platforms focus on helping people reconnect with nature through topics such as herbalism, nutrition, nature therapies, and personal wellbeing. We're looking for someone who genuinely enjoys these subjects and can communicate with warmth and professionalism. This is a long term position for someone who enjoys helping people and takes pride in providing excellent customer service. Responsibilities • Respond to customer emails promptly and professionally within 24 hours. • Resolve student questions about courses, certificates, logins, and accounts. • Respond to comments and messages on social media. • Keep records of customer requests and follow up where necessary. • Help ensure every student has a positive experience. We're looking for someone who: • Has excellent written English. • Is kind, patient, and professional. • Is highly organised and able to manage multiple conversations at once. • Responds quickly and communicates clearly. • Has strong attention to detail. • Can work independently and solve problems. • Has previous customer service experience. • Has an interest in nature, sustainability, holistic wellbeing, or environmental topics. Bonus Skills • Experience with WordPress, WooCommerce, or online course platforms. • Experience with social media moderation. To Apply Please include: • A short introduction about yourself. • Your customer service experience. • Why you think you'd be a good fit for our team. • Your weekly availability. • Your hourly rate. This is an ongoing role with the opportunity to grow as our platforms continue to expand.