Customer Support Specialist (EdTech/SaaS) – Long-Term Contract

We're looking for a Customer Support Specialist to join our UK-based EdTech company, supporting teachers and school staff using our assessment and progress tracking platform. This is a long-term opportunity starting in mid-late August 2026, although work is primarily required during UK school term times. We are flexible on hours and are happy to discuss both part-time and full-time arrangements with the right candidate. What you'll be doing: - Responding to customer enquiries via live chat and email - Troubleshooting product issues and investigating problems - Escalating bugs and complex queries when needed - Helping maintain a positive customer experience for busy teachers What we're looking for: - Previous experience in customer support within a SaaS or EdTech environment is preferred - Strong written English and excellent communication skills - A proactive problem-solver who enjoys investigating issues – many queries are not simple, scripted requests - Comfortable learning a product in depth and becoming a trusted first point of contact for customers - Ability to work independently and reliably within agreed UK support hours This is intended to be a long-term engagement, and we're keen to build a relationship with someone who enjoys supporting customers and becoming an expert in our product. Please share details of your relevant experience, availability from August, and your preferred hourly rate. We are open to discussing rates depending on experience and fit.