Customer Support Specialist (English Required) | Long-Term Opportunity

We are a growing US-based e-commerce company looking for a reliable Customer Support Specialist to join our team. This is a part-time position with the opportunity to grow into a larger role as our store continues to expand. We’re looking for someone who wants to stay with us long-term and grow alongside the business. Responsibilities Your day-to-day tasks will include: * Responding to customer emails in a professional and friendly manner. * Managing Facebook comments and maintaining a positive brand image. * Handling refunds, returns, exchanges, and order cancellations. * Tracking shipments and communicating with customers regarding delivery issues. * Coordinating with our logistics partner when additional information is required. * Escalating technical issues to the appropriate team members. * Preparing clear reports and documenting recurring issues. * Helping us continuously improve our customer experience. Current workload is around 5–10 customer emails per day, but we expect this to increase over time. Tools You will primarily work with: * Shopify * Gorgias (or a similar helpdesk platform) * Meta Business Suite * Google Docs & Google Sheets * ClickUp * WhatsApp Requirements * Excellent written English (required). * Previous customer support experience. * Strong communication skills and empathy. * Highly organized and detail-oriented. * Able to work independently and solve problems proactively. * Comfortable learning new software. * AI-savvy. We actively encourage the use of ChatGPT and other AI tools to improve productivity and customer experience. Knowledge of additional languages is a plus but not required. If a customer contacts us in another language, we expect you to leverage AI tools to communicate effectively. What We’re Looking For We’re not necessarily looking for someone with years of experience. We’re looking for someone who is reliable, learns quickly, communicates well, and genuinely enjoys helping customers. This role is ideal for someone seeking a long-term opportunity in a fast-growing e-commerce business. Application To help us identify the best candidates, please include the following in your application: 1. Tell us about your previous customer support experience. 2. Which AI tools do you use regularly, and how do you use them in your daily work? 3. Write a response to the following customer: “I ordered two weeks ago, my package still hasn’t arrived, nobody is answering me, and this is the worst shopping experience I’ve ever had.” 4. Imagine our logistics partner informs you that a customer’s address is incomplete. Explain how you would handle the situation. 5. What do you think makes an excellent customer support agent? Applications that do not answer all five questions will not be considered.