Customer Support Specialist (Live Chat & Email Support)

We are seeking a reliable and professional Customer Support Specialist to join our growing e-commerce team. Responsibilities: Respond to customer inquiries via Live Chat and Email. Resolve customer complaints and provide appropriate solutions. Process orders, returns, refunds, and exchanges. Track shipments and provide delivery updates. Maintain a high level of customer satisfaction. Escalate complex issues when necessary. Document customer interactions accurately. Requirements: Excellent written English communication skills. Experience in Live Chat Support and Email Support. Previous experience with e-commerce platforms such as Amazon or Shopify. Strong problem-solving skills and attention to detail. Ability to work independently and meet response-time targets. Familiarity with CRM and customer support tools is a plus. Preferred Skills: Customer Service Live Chat Support Email Support E-commerce Operations Shopify Amazon Seller Central Order Processing Customer Retention We are looking for someone who is customer-focused, proactive, and committed to delivering excellent service.