Customer Support Team Leader with proven experience in ecommerce projects (Remote)

About Ricaris: Ricaris is a Spain-based company with over 10 years of experience delivering multilingual services, including customer support, translation, and content marketing. Our motto, “Have a Nice Day,” reflects how we work: with empathy, professionalism, and a strong focus on the quality of every interaction. About the Role: We are looking for a Team Leader with proven experience in customer support ecommerce projects, capable of guiding teams and ensuring operational excellence in client management. The ideal candidate will combine leadership skills with autonomy, analytical ability, strong results-oriented mindset, and a deep understanding of ecommerce workflows, ensuring smooth coordination between client expectations and team delivery. 🎯 Responsibilities • Coordinate and supervise the team on ecommerce projects, ensuring deadlines and quality standards are met. • Manage client communication with clarity and professionalism. • Monitor key performance indicators (KPIs), prepare reports, and recommend improvements based on data. • Organize and prioritize tasks to optimize team productivity. • Ensure proper implementation of internal processes and protocols. • Foster a collaborative and motivating work environment. ✅ Requirements • Demonstrated experience leading teams in the ecommerce sector. • Excellent time management skills and punctuality in project delivery. • Strong ability in report tracking and analysis for decision-making. • Autonomy and proactivity in problem-solving and anticipating client needs. • Clear and empathetic communication skills with both clients and team members. • Results-driven mindset with a focus on continuous improvement. 🤝 Soft Skills • Leadership and team motivation. • Adaptability to fast-changing environments. • Conflict resolution and negotiation. • Empathy and active listening. • Strong organizational and multitasking abilities. 🌐 Languages • Spanish: Native/Advanced • English: Fluent for multilingual client coverage. 🕒 Time Zone & Availability • Must be available to work within GMT+0 to GMT+2 time zones (European coverage). • Flexibility to adjust schedules for client needs across regions. Collaboration Details: ✔ 100% Remote 🤝 Long-term collaboration based on project-based work (no fixed monthly volume) ⏱️ Respect for deadlines and timely delivery ⚡ We value availability and flexibility to adapt to project priorities 𝗛𝗼𝘄 𝘁𝗼 𝗔𝗽𝗽𝗹𝘆 (𝗜𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁) To help us evaluate your profile effectively, please include the following in your application: 🕒 Your current location and time zone 🧩 A brief description of your experience leading customer support ecommerce teams or projects 📊 An example of how you have used KPIs or data to improve team or project performance 💬 A short explanation of your leadership style and how you manage team motivation and client expectations