Customer Support

Customer Support Representative (Email & Phone Support) – Remote We are looking for a reliable and professional Customer Support Representative to assist our growing company with customer service operations. This role involves handling customer emails, inbound/outbound phone calls, resolving support issues, and providing a high-quality customer experience. This is a remote position with flexible hours, but responsiveness and professionalism are extremely important. Responsibilities: * Respond to customer emails in a timely and professional manner * Handle inbound and outbound customer phone calls * Assist customers with account questions, payment issues, and general inquiries * Escalate technical or sensitive issues to management when necessary * Maintain accurate records of customer interactions * Follow company support procedures and communication guidelines * Help improve customer satisfaction and retention Requirements: * Strong English communication skills (written and verbal) * Prior experience in customer support, virtual assistant, call center, or help desk roles * Comfortable speaking with customers over the phone * Reliable internet connection and quiet work environment * Professional attitude and strong problem-solving skills * Ability to multitask and stay organized * Experience using customer support tools such as Zendesk, Intercom, Freshdesk, or similar platforms is a plus Preferred Qualifications: * Experience supporting ecommerce, fintech, payment processing, or BNPL businesses * Familiarity with CRM systems and ticketing platforms * Experience handling payment disputes or customer verification issues Position Details: * Remote / Work from home * Part-time or full-time available * Flexible schedule depending on coverage needs * Long-term opportunity for the right candidate To Apply: Please include: 1. Your relevant customer support experience 2. Your availability and timezone 3. Whether you have phone support experience 4. Examples of support tools you’ve used 5. Your hourly rate We are looking for someone dependable, detail-oriented, and customer-focused who can grow with our company.