Customer Support

Bilingual Russian/English Account Manager & Customer Support Specialist — Kazakhstan Job Description We are seeking a reliable, professional Account Manager and Customer Support Specialist based in Kazakhstan to support customers using AlertMeter, a workplace safety and fatigue-risk management software platform. The ideal candidate will be fluent in both Russian and English, comfortable working with business customers, and able to explain software clearly to both technical and non-technical users. Experience in IT, SaaS, occupational safety, industrial safety, EHS/HSE, transportation, aviation, mining, oil and gas, or manufacturing would be highly valuable. This is a remote contract position with the potential to develop into a long-term role. Key Responsibilities Serve as the primary contact for customers in Kazakhstan and other Russian-speaking markets. Conduct customer onboarding, software demonstrations, and user training in Russian and English. Respond to customer questions by email, phone, and video conference. Help customers troubleshoot basic software, login, account, and user-management issues. Build strong customer relationships and monitor customer satisfaction. Follow up with customers to encourage product adoption and continued use. Translate or review customer-facing materials between Russian and English. Document customer questions, support requests, and follow-up actions. Coordinate technical issues and customer feedback with our English-speaking management and development teams. Assist with account renewals, customer reporting, and business-development opportunities when required. Required Qualifications Professional fluency in Russian and English, both written and spoken. Strong communication, organization, and customer-service skills. Comfortable learning and demonstrating cloud-based software. Able to communicate professionally with managers, IT personnel, safety professionals, and frontline employees. Reliable internet connection and ability to participate in online meetings. Self-motivated and able to manage customer requests independently. Strong attention to detail and consistent follow-through. Preferred Experience Previous experience in account management, customer success, technical support, or SaaS customer service. Background in IT, software implementation, occupational safety, industrial safety, EHS/HSE, or fatigue-risk management. Experience supporting customers in safety-sensitive industries such as aviation, transportation, logistics, mining, manufacturing, construction, or oil and gas. Familiarity with Microsoft 365, Google Workspace, CRM systems, help-desk platforms, and video-conferencing tools. Kazakh-language skills are helpful but not required. What We Are Looking For We are looking for someone who is: Professional and customer-focused. Confident communicating in both Russian and English. Patient when helping customers solve problems. Comfortable discussing technology and workplace safety. Dependable, responsive, and interested in a long-term working relationship. Engagement Remote contract position. Initial hours may be part-time, with the possibility of increased responsibility. Availability during normal Kazakhstan business hours is required. Compensation will be based on experience, qualifications, and availability. How to Apply Please include the following in your application: A brief introduction in English and Russian. Your location. Your experience in account management, customer support, IT, SaaS, or workplace safety. Examples of industries or customer types you have supported. Your typical weekly availability. Your expected hourly rate. A short explanation of how you would assist a customer who is having difficulty using a new software platform.