Customer service & Chat Support & Phone caller USA Only

# Customer Service & Chat Support & Phone Representative | USA Only We’re looking for a **reliable, professional, and customer-focused U.S.-based representative** who can provide support through **phone calls and live chat**. This is a great opportunity for someone who enjoys helping customers, communicates clearly, and can switch comfortably between phone and written conversations while maintaining a professional tone. ### 📞 What You’ll Do * Handle inbound customer support calls professionally. * Respond to customer questions through live chat and approved communication channels. * Listen carefully and understand each customer’s concern before responding. * Provide accurate information based on the provided guidelines and resources. * Assist customers with general questions, service information, scheduling, and routine requests. * Handle customer concerns calmly and professionally. * Escalate issues that require additional assistance. * Keep accurate notes and records of customer interactions. * Follow established support procedures and communication standards. * Share recurring customer feedback or issues with the team. ### 💬 Chat Support Responsibilities * Respond promptly and professionally to incoming chats. * Maintain clear, friendly, and grammatically correct written communication. * Handle multiple conversations efficiently when required. * Avoid copy-paste responses when a customer needs a personalized answer. * Follow the approved tone, workflow, and escalation process. ### 🇺🇸 USA Only **Applicants must currently be based in the United States.** Strong spoken English and a natural understanding of professional U.S. customer communication are important for this position. ### ⭐ What We’re Looking For * Excellent spoken and written English. * Confident and friendly phone communication. * Strong listening and problem-solving skills. * Professional customer-service attitude. * Comfortable handling both phone calls and chat. * Good typing and basic computer skills. * Reliable internet connection and a quiet workspace. * Ability to follow instructions and learn new systems quickly. * Previous experience in **customer service, chat support, call centers, technical support, or phone-based support** is a plus. ### 💼 What We Provide * Clear project instructions and support procedures. * Training on the specific workflow and tools. * A structured remote working environment. * Team support when assistance is needed. * Opportunity for ongoing work based on performance and project requirements. We care about **quality customer experiences, not simply closing tickets or ending calls quickly**. The right candidate should be patient, attentive, professional, and genuinely focused on helping customers. All hiring, contracts, time tracking, and payments will be handled through **Upwork**. ### How to Apply Please include: 1. A short introduction. 2. Your customer-service, chat-support, or phone-support experience. 3. Your availability and preferred working hours. 4. Your experience working with U.S. customers, if applicable. If you’re **U.S.-based, dependable, and confident communicating with customers by both phone and chat**, we’d be happy to review your application.