Customer support for ecommerce brand

Customer Support Specialist (eCommerce Brand) – Chat, Email & Calls (Long-Term) We are an established eCommerce brand looking to hire a reliable and professional Customer Support Specialist for a long-term position. 🧾 Job Overview You will be the first point of contact for our customers, handling inquiries and support requests across: Live chat (website & social platforms if needed) Email support Phone calls (when required) ⏰ Working Schedule 4 hours per day 5 days per week Total: 20 hours weekly Long-term ongoing role for the right candidate 💼 Responsibilities Respond to customer inquiries quickly and professionally Assist customers with orders, shipping, returns, and product questions Handle complaints and resolve issues with a positive attitude Track and update customer records in our system/CRM Ensure a smooth and positive customer experience 📌 Requirements Proven experience in eCommerce customer support Excellent written and spoken English Comfortable handling chat, email, and phone support Strong problem-solving skills Ability to stay calm and professional under pressure Reliable internet connection and quiet workspace Familiarity with tools like Shopify, Zendesk, Gorgias, or similar is a plus 🌟 Ideal Candidate Experienced in online retail / eCommerce support Fast, accurate, and customer-focused Good at handling refunds, returns, and order issues Looking for a stable long-term role 📩 How to Apply Please send: Your relevant experience in eCommerce/customer support Tools you have used (Shopify, Zendesk, etc.) Your availability Expected hourly rate A short introduction about yourself We are hiring immediately and looking for someone who can grow with our brand long-term.