Customer support

Customer Service Representative Wanted – French E-commerce Store We are looking for a reliable and customer-focused Customer Service Representative to join our growing French fashion e-commerce store for a long-term collaboration. Our customers are mainly French-speaking, and most customer service communication takes place via email. Therefore, we are looking for someone who can communicate with customers in a professional, friendly, and solution-oriented manner. A good understanding of English is required, as our internal communication and instructions will mainly be in English. Being able to speak and write French is strongly preferred, as most of our customer communication is in French. What we are looking for: Previous customer service experience, preferably within e-commerce Good understanding of English French speaking and writing skills are highly preferred Professional and friendly communication skills Experience handling questions about orders, shipping, returns, refunds, and complaints Ability to work independently and take responsibility Ability to remain calm and professional when dealing with unhappy or difficult customers A solution-oriented mindset rather than simply sending standard responses Reliable and available on a daily basis We will provide clear instructions, templates, and examples of how we handle different customer situations. It is important that you can follow our procedures while also being able to assess each situation and determine the best way to help the customer. We are preferably looking for someone interested in a long-term collaboration who can grow together with our store. Interested? Please send us a short introduction explaining your previous customer service/e-commerce experience, which languages you speak, and how many hours you are available each day.