DATA INTAKE SPECIALIST: Long-Term Opportunity with a Growing Real Estate Investment Company

DATA INTAKE SPECIALIST LONG-TERM OPPORTUNITY WITH A GROWING REAL ESTATE INVESTMENT COMPANY Torrey Pines House Partners is hiring a full-time Data Intake Specialist to communicate with homeowners and manage incoming seller opportunities across the U.S. markets we serve. This is a long-term position providing approximately 40 hours of consistent work each week. You must be available to work an assigned eight-hour shift within our operating hours of 8:00 AM to 7:00 PM Pacific Time, Monday through Friday. We are not looking for someone who simply completes tasks. We are looking for a dependable teammate who wants to master their position, take ownership of results, and grow with our company. ABOUT TORREY PINES HOUSE PARTNERS We help homeowners evaluate their options when selling a property. Many are dealing with inherited homes, deferred maintenance, unwanted rentals, relocation, financial challenges, or other situations that make a traditional sale difficult. Our responsibility is to understand their circumstances, collect accurate information, and help determine the right next step. That may include a cash offer, an alternative sale structure, or traditional real estate representation. Every homeowner should be treated with respect, honesty, and professionalism. THE POSITION Homeowners contact us through our online marketing and request information about selling their properties. Your job will be to operate our structured intake and follow-up system consistently and accurately. Your responsibilities will include: * Responding to incoming calls, texts, emails, and website inquiries * Returning calls and following up with homeowners * Asking questions and collecting detailed property and seller information * Creating and updating records in Airtable * Tagging leads, documenting conversations, and scheduling follow-ups * Researching property information through Zillow, Redfin, Realtor.com, and public records * Scheduling appointments and transferring qualified opportunities to our acquisitions team * Following scripts, workflows, and Standard Operating Procedures * Tracking your activity and performance This position combines phone communication, customer service, data management, lead qualification, and consistent follow-up. COMMUNICATION STANDARDS This is a phone-based position. You must speak English clearly, naturally, and in a way that is immediately easy for American homeowners to understand. You must be able to: * Speak clearly, confidently, and conversationally * Follow a script without sounding robotic or as though you are reading * Understand the purpose of the script and respond naturally * Listen closely instead of simply waiting to ask the next question * Adjust your pace, tone, energy, vocabulary, and delivery to the homeowner * Slow down for an older or more deliberate speaker * Be more direct and efficient with someone who communicates quickly * Recognize hesitation, confusion, frustration, or emotional cues * Guide the conversation without sounding aggressive or using high-pressure tactics A fast-talking New Yorker may communicate differently from a relationship-focused Texan. An older homeowner may need more time to process questions than a younger homeowner. You must recognize these differences and adjust your delivery so each conversation feels comfortable, respectful, and natural. Applicants whose spoken English is difficult to understand, who sound unnatural when using a script, or who cannot adapt to different communication styles will not be a fit. WHO WE ARE LOOKING FOR The right person will be: * Extremely detail-oriented * Organized and dependable * Confident speaking on the phone * Comfortable following structured processes * Able to manage follow-up without constant supervision * Open to direct feedback and call coaching * Motivated by measurable improvement * Willing to take ownership when something goes wrong * Interested in mastering the role and earning greater responsibility Small mistakes can result in missed opportunities or a poor homeowner experience. Attention to detail is not optional. SYSTEMS AND TRAINING We use: * Airtable * Salesmsg * Gmail and Google Workspace * Zoom or Google Meet * Written and video-based Standard Operating Procedures Experience with these platforms is helpful but not required. Training, scripts, documented procedures, and regular feedback will be provided. BASIC REQUIREMENTS * Fluent, easily understandable spoken and written English * Previous phone-based customer service, intake, sales, or appointment-setting experience * Strong computer and organizational skills * Reliable high-speed internet * A quiet, professional workspace * A dependable computer and quality headset * Availability for approximately 40 hours per week * Flexibility to work an assigned eight-hour shift between 8:00 AM and 7:00 PM Pacific Time, Monday through Friday * Willingness to follow scripts, workflows, and documented procedures * Willingness to review recorded calls and accept direct coaching * Stable work history and professional references Real estate experience is helpful but not required. GROWTH OPPORTUNITY Our goal is to hire someone who can master the Data Intake Specialist position and eventually take on greater responsibility. Future opportunities may include training new hires, reviewing calls, improving procedures, managing intake quality, and leading other Data Intake Specialists. Leadership opportunities will be earned through performance, reliability, judgment, and demonstrated mastery of the role. COMPENSATION Starting compensation is $6 per hour, based on experience, communication ability, availability, and reference checks. Compensation may increase as you demonstrate mastery and take on additional responsibility. Team members who become capable of training, coaching, and overseeing additional Data Intake Specialists may earn up to $12 per hour. HOW TO APPLY Submit a video application answering the questions below. Do not read prepared answers word for word. We want to evaluate how clearly, confidently, and naturally you communicate. 1. Introduce yourself and explain where you are located. 2. Describe your experience speaking with customers or prospects by phone. 3. Describe your experience collecting information and maintaining accurate records. 4. What CRM, database, phone, or workflow systems have you used? 5. How do you follow a script without sounding scripted? 6. How would you adjust your communication for an older homeowner who speaks slowly? 7. How would you adjust for someone who speaks quickly and wants direct answers? 8. Describe a time you received direct feedback and what you changed afterward. 9. Why are you interested in a long-term role with Torrey Pines House Partners? 10. Confirm that you can work approximately 40 hours per week within our operating hours of 8:00 AM to 7:00 PM Pacific Time, Monday through Friday. Explain what those hours are in your local time zone. 11. Describe your computer, headset, internet connection, backup internet option, and workspace. 12. Provide contact information for at least two professional references. Also include a screenshot of your internet speed test. Begin your written application with: “Details create trust.” Applications that do not include the phrase and required video may not be reviewed. Learn more about Torrey Pines House Partners at: (link removed)