DME Provider Outreach & Sales Representative – Follow-Up Calls to Medical Offices

We are a New York–based pharmacy and Durable Medical Equipment (DME) provider seeking an experienced Healthcare Outreach & Business Development Representative. This is not simply a high-volume telemarketing position. Your goal will be to professionally introduce our company to medical offices, follow up after our fax outreach campaigns, identify interested providers, and build long-term referral relationships. Responsibilities: • Call medical offices after they receive our introductory fax • Introduce our pharmacy and DME services clearly and professionally • Identify the appropriate decision-maker or referral contact • Explain how our company can assist their patients • Ask qualifying questions and determine the office’s level of interest • Collect accurate contact information and follow-up details • Schedule follow-up calls or meetings when appropriate • Document every call, outcome, next action, and follow-up date in GoHighLevel • Consistently follow up with interested and undecided offices • Provide daily updates on calls, contacts, interested offices, and next steps • Help improve calling scripts and outreach strategies based on feedback from medical offices What we are looking for: • Strong spoken and written English • Professional, confident, and friendly phone presence • Experience with cold calling, outbound sales, lead generation, or appointment setting • Ability to build relationships—not simply read from a script • Excellent organization and follow-up skills • Comfortable speaking with medical offices, doctors’ staff, case managers, and referral coordinators • Experience with healthcare, pharmacy, DME, medical offices, or insurance is strongly preferred • Experience using GoHighLevel or another CRM is a plus • Reliable internet connection, quiet workspace, and quality headset • Availability during U.S. Eastern Time business hours How performance will be measured: • Number of quality calls completed • Number of decision-makers or referral contacts reached • Interested medical offices identified • Follow-ups completed on time • Meetings or qualified opportunities generated • Accuracy and completeness of CRM documentation • Consistency, communication, and professionalism