DevOps Support Engineer - EUROPE

Freelance DevOps Support Engineer (Part-Time, Remote) EUROPE About Us: We are building next-generation DevOps and Cloud engineers through hands-on, outcome-driven education. Our students don't just watch content — they build, deploy, break, and ship real systems. To support this mission, we're looking for an experienced DevOps / Cloud Engineer who genuinely enjoys helping others learn and grow. This is a part-time, support role — straightforward, focused, and impactful. The Role: As a DevOps / Cloud Support Engineer, your primary responsibility is to provide technical support to our students on Discord across our DevOps and DevSecOps bootcamp programs. You will combine deep technical expertise with clear, patient communication to ensure students feel supported and unblocked throughout their learning journey. Key Responsibilities Student Technical Support - Answer student technical questions within 2 hours on Discord across our DevOps and DevSecOps trainings - Help students troubleshoot issues with tools, commands, configurations, and concepts - Proactively check in on open threads to ensure students are unblocked and making progress - Foster a supportive, high-trust learning environment - Open, communicative, and approachable — students should feel comfortable reaching out at any time - Support is primarily written via Discord, but when needed, be ready to jump on a short call with a student to solve issues in real time and unblock them faster Course Quality Feedback - Flag and document course content that appears outdated, broken, or unclear - Report recurring student issues to the course maintenance team for fixes and updates - Contribute observations that help keep our bootcamp content aligned with current industry standards Career Development Support (occasional, on-demand) - Conduct 1-on-1 career calls with students — mock interviews, career planning, and job search strategy - Review and provide actionable feedback on student CVs and LinkedIn profiles - Help students prepare for technical interviews - Guide students on how to present their bootcamp projects and hands-on experience to hiring managers Required Skills & Experience - 3+ years of professional DevOps experience - Solid hands-on experience with Docker, Kubernetes, CI/CD pipelines, Terraform, AWS and Scripting - Strong understanding of DevOps concepts and workflows - Strong written English — clear, patient, and helpful communication style - Comfortable working in a fast-moving, remote environment Nice to Have - Prior experience with DevSecOps concepts and tools - Experience mentoring, teaching, or coaching engineers - Familiarity with Discord as a support and community channel - Exposure to AI-driven DevOps tools and workflows Compensation & Hours - Hourly contract + Base salary for availability - 10-20 hours per week, flexible schedule based on student demand Why Join Us - Direct influence on engineers' careers - High-autonomy and ownership in your work. - Work with modern DevOps tooling and a passionate learning community - Fully remote, flexible schedule - Long-term collaboration potential How to Apply (via Upwork only) RECORD LOOM VIDEO #1 (2-3 min) covering: Why this role interests you and why you enjoy helping others learn and grow A concise summary of your technical background and relevant soft skills RECORD LOOM VIDEO #2 (max 5 min) Support & Communication Skills : 1. Live troubleshooting reasoning "You're helping a student whose Kubernetes pod is stuck in CrashLoopBackOff. They share their screen and you can see the logs, but the error message is cryptic and not immediately obvious. Walk me through your exact thought process — what do you look at first, what commands do you run, and how do you explain each step to the student without overwhelming them?" 2. Conceptual explanation under constraint "Explain the difference between a Kubernetes Deployment and a StatefulSet — but explain it as if you're talking to a student who understands Docker but has never used Kubernetes. No diagrams, no bullet points, just talk it through as you would in a real support call." 3. Real-world judgment call "A student messages you on Discord saying their Terraform apply worked fine locally but is failing in CI/CD with a permissions error. They've already tried three things and are frustrated. What's your diagnostic approach, and how do you manage both the technical problem and the student's frustration simultaneously?" Optional: Links to any public portfolio or GitHub profile Availability Confirm you can commit 10-20 hours per week, include your time zone, and note your overlap with American/Canada time zones. Your proposed hourly rate (USD) and base pay for your general availability. If you're flexible, include a range. Optional Links to any blog articles, videos, or other public work that demonstrate your teaching or engineering skills. Public links only; no contact info. All pre-contract communication and interviews will take place on Upwork. Do not include email, phone, or other contact details in your proposal. Looking forward to receiving your application on Upwork.