Digital Marketing Project Manager (SEO & PPC)

Remote | 30-35 Hours Per Week | Must Work EST Time About Us We are a growing digital marketing agency headquartered in Pennsylvania, USA. We help businesses grow through SEO, PPC, website development, and digital marketing services. We are seeking a highly organized, proactive, and client-focused Digital Marketing Operations Manager to become the primary operational link between our clients, leadership team, and fulfillment teams. This is not a virtual assistant role. This is not an SEO specialist role. This is not a PPC specialist role. We are looking for an experienced agency professional who excels at client communication, project coordination, operational excellence, and team accountability. You will work directly with our Chief Marketing Officer and VP of Marketing to help manage approximately 60-70 client accounts while ensuring projects move efficiently from strategy through execution. Compensation - $15-$30 USD per hour - Approximately 30-35 hours per week - Long-term opportunity Your Primary Mission Your primary responsibility is ensuring that work moves smoothly between clients and our internal teams. You will: - Manage projects inside Monday.com - Manage client communication through WHMCS - Share deliverables with clients - Collect and organize client feedback - Communicate feedback to fulfillment teams - Track deadlines and project progress - Coordinate SEO and PPC production - Identify and resolve bottlenecks before they impact clients You will become the operational hub of our marketing department. Core Responsibilities Client Communication & Account Coordination - Serve as the primary day-to-day contact for assigned clients - Professionally communicate deliverables, updates, recommendations, and project status - Ensure client requests are documented and routed appropriately - Collect, organize, and communicate client feedback to internal teams - Monitor account health and identify potential issues before they escalate - Maintain a high level of responsiveness and professionalism Project Management & Operations - Manage workflows and tasks within Monday.com - Ensure projects remain on schedule and moving forward - Coordinate deadlines across multiple teams and departments - Track production status across approximately 60-70 client accounts - Maintain organized documentation and project records Improve workflow efficiency and operational consistency Team Coordination - Coordinate work between SEO specialists, PPC specialists, content writers, designers, developers, and leadership - Ensure team members clearly understand priorities and deadlines - Follow up on outstanding tasks and deliverables - Escalate blockers and resource issues when necessary - Help create accountability and consistency across teams Process Improvement - Document and improve Standard Operating Procedures (SOPs) - Identify operational bottlenecks - Recommend workflow improvements - Help build scalable systems that improve client satisfaction and team efficiency Tools You Will Use Experience with the following is strongly preferred: - Monday.com - WHMCS or similar ticketing systems - Google Workspace - Slack - Zoom or Google Meet Experience with the following marketing platforms is beneficial: - Google Analytics - Google Search Console - Google Ads - Ahrefs - CallRail You do not need to be an SEO or PPC technician, but you should understand how digital marketing campaigns function and how deliverables move through production. Required Qualifications - 3+ years working within a digital marketing agency - Experience managing multiple client accounts simultaneously - Exceptional written and verbal English communication skills - Experience coordinating remote teams - Strong project management and organizational skills - Professional appearance and presentation on video calls - Reliable high-speed internet connection - Ability to work Monday-Friday, 9:00 AM - 5:00 PM EST Ideal Candidate Our ideal candidate: - Thrives in fast-paced agency environments - Takes ownership without needing constant direction - Communicates proactively - Is highly organized and detail-oriented - Thinks critically and solves problems independently - Can balance competing priorities - Remains calm under pressure - Enjoys helping teams operate efficiently - Wants to grow into a larger leadership role over time Preferred Qualifications - Experience managing 50+ client accounts - Experience coordinating SEO campaigns - Experience coordinating PPC campaigns - Experience working with U.S.-based clients - Experience creating SOPs and process documentation - Experience managing offshore or remote teams - Experience within agencies serving SMB clients Application Requirements To confirm you have read this entire job description, begin your application with the phrase: "Operations drives client success." Please answer the following: - How many client accounts have you managed simultaneously? - How many years of agency experience do you have? - What project management systems have you used? - Describe your experience with SEO and PPC campaigns. - Describe a process improvement you implemented that increased efficiency. - Describe a difficult client situation and how you handled it. - Why are you interested in this role? - Please provide a 2-3 minute Loom video introducing yourself and explaining why you would be a strong fit. Applications submitted without a Loom video may not be considered.