Director of Client Success & Operations

Director of Client Success & Operations Future Right-Hand to the Founder We're a fast-growing digital marketing agency that helps coaches, authors, speakers, experts and course creators build and scale their businesses online. I'm looking for someone who doesn't just want another job. I'm looking for my future right hand. Someone who loves bringing order to chaos. Someone who naturally takes ownership. Someone who notices details before anyone else does. Someone who makes clients feel taken care of. Someone who makes my life easier—not because I ask them to—but because they see what needs to happen before I do. If you're the type of person who gets genuine satisfaction from creating exceptional client experiences, building systems, solving problems, and helping a growing business thrive, I'd love to meet you. What You'll Be Responsible For You will eventually become the operational heartbeat of the business. Initially you'll work directly beside me learning every aspect of the company. Over time you'll begin owning: Client Success Client onboarding Weekly client communication Managing expectations Building client relationships Ensuring projects stay on schedule Leading internal client meetings Operations Managing contractors Coordinating designers, developers and marketers Following up on deliverables Improving processes Creating SOPs CRM management Keeping projects moving Business Development Conducting discovery calls Qualifying prospects Building trust Helping people choose the right solution Following up with leads Supporting outbound business development You Might Be Perfect If... People naturally trust you. You're incredibly organized. You have exceptional emotional intelligence. You're proactive. You don't wait to be told what to do. You notice problems before they become emergencies. You communicate clearly. You genuinely care about people. You can confidently lead conversations without dominating them. You enjoy wearing multiple hats. You love making businesses run better. Required Experience Client Success Project Management Operations Discovery Calls High emotional intelligence Excellent written communication Native English speaker Remote work experience CRM experience Agency, consulting or coaching experience Huge Bonus Experience with: Kajabi ClickFunnels HighLevel Close CRM Asana ClickUp Notion Marketing agencies Business coaching Personality Traits I'm not looking for someone who simply completes tasks. I'm looking for someone who thinks. Someone who owns outcomes. Someone who asks, "How can I make this better?" instead of, "What should I do next?" or worse "Can you do it for me?" Someone who genuinely wants to become an indispensable part of a growing business. Compensation $20-40/hour depending on experience Performance/sales bonuses Starts part-time Long-term opportunity Significant room for growth The right person will eventually become one of the key leaders in the company. To Apply Please answer the following: Why does this role excite you? Tell me about a time you took ownership of a difficult situation without being asked. What's the biggest operational challenge you've solved? Have you ever managed clients in a marketing, agency, coaching or consulting business? Please include a 2–3 minute Loom video introducing yourself. This role is not for someone who wants to "clock in and clock out." We're looking for someone who wants to become a trusted partner in building a business that genuinely helps people. If you're energized by creating exceptional client experiences, improving systems, and growing alongside a founder, we'd love to hear from you.