Director of Operations (Head of Operations)

# Director of Operations (Head of Operations) **Company:** Therapist To Therapists (TTT) **Location:** Remote **Pay:** $25/hour **Website:** [www.therapist-to-therapists.com](http://www.therapist-to-therapists.com) **Instagram:** @therapist.to.therapists --- ## About Therapist To Therapists (TTT) Therapist To Therapists is dedicated to providing educational resources, workshops, continuing education trainings, coaching programs, and community support tailored specifically for mental health professionals. Our mission is to empower therapists with the tools, support, and knowledge they need to thrive in their careers and build sustainable, fulfilling practices. We are seeking a highly organized, detail-oriented, and proactive Director of Operations to serve as the primary operational leader of Therapist To Therapists. This position is responsible for ensuring that all programs, contractors, systems, communications, and business operations are executed efficiently and at a high standard. The Director of Operations will oversee day-to-day business operations, manage team accountability, review communications and deliverables, and ensure all programs and initiatives are running smoothly. The ideal candidate is highly organized, an exceptional communicator, a strong leader, and someone who thrives in creating systems, improving processes, and ensuring excellence across every aspect of a business. --- # Job Responsibilities ## 1. Team Leadership & Staff Management * Serve as the primary operational leader for Therapist To Therapists, overseeing the day-to-day functioning of the company. * Manage and supervise all contractors, team members, and program leads. * Conduct regular check-ins with staff to ensure responsibilities, projects, and deliverables are completed on time. * Monitor team performance and provide ongoing support, accountability, and feedback. * Ensure all team members are following established workflows, systems, and expectations. * Proactively identify operational challenges, staffing concerns, or communication breakdowns and develop solutions before they impact the business. * Serve as the primary point person for team accountability so that Asia is not responsible for managing the day-to-day performance of individual staff members. * Attend and lead weekly team meetings to review priorities, deadlines, project status, and operational concerns. --- ## 2. Operations & Administrative Support * Oversee the daily operations of the business, ensuring efficiency and productivity. * Manage operational workflows and systems across all company programs. * Maintain oversight of project management systems and staff task trackers. * Ensure contractors are completing assigned responsibilities accurately and on time. * Assist with scheduling, coordinating meetings, and managing calendars as needed. * Develop and maintain Standard Operating Procedures (SOPs) for company processes. * Ensure all operational systems are functioning efficiently and consistently. --- ## 3. Program Oversight Oversee operations across all Therapist To Therapists programs and initiatives, including: * The Therapist Connection Community * Continuing Education (CE) Programs * Group Coaching Programs * Masterclasses and Workshops * Social Media Management * Brand Partnerships and Sponsored Campaigns Responsibilities include: * Ensuring all programs are operating efficiently and according to established timelines. * Collaborating with contractors and program leads to ensure deliverables are completed successfully. * Monitoring program execution and proactively addressing issues. * Maintaining visibility over all active projects, launches, trainings, events, and initiatives. * Ensuring all program-related communications, logistics, and deliverables meet company standards. --- ## 4. Marketing & Sales Responsibilities * Develop and execute marketing strategies to increase brand awareness and sales. * Pitch to potential sponsors and secure brand partnerships. * Develop creative ideas for marketing campaigns to support brand collaborations. * Review and approve marketing campaigns prior to launch. * Oversee email marketing campaigns promoting digital products, workshops, masterclasses, and membership offerings. * Ensure marketing efforts align with company goals and revenue objectives. * Work with team members to refine sales strategies and promotional efforts. * Monitor marketing performance and recommend improvements. --- ## 5. Performance Management & Quality Control * Serve as the final quality assurance reviewer for major communications, events, marketing campaigns, contracts, and operational deliverables before they are released. * Develop and maintain operational checklists, systems, and workflows to minimize errors and ensure consistency across all programs. * Conduct routine audits of team performance, communication standards, event setup, and program execution. * Review the work of contractors and team members to ensure accuracy, professionalism, and alignment with company standards. * Provide ongoing feedback, coaching, and accountability to team members when expectations are not being met. * Address performance concerns promptly and proactively implement solutions to prevent recurring issues. * Create systems and processes that reduce operational errors, improve efficiency, and strengthen team accountability. * Monitor contractor workloads and identify areas where additional support, training, or process improvements may be needed. --- ## 6. Team Accountability & Communication Oversight * Ensure contractors are meeting company expectations regarding communication response times, deadlines, and quality standards. * Ensure the Community Manager is responding to community member questions, comments, direct messages, and posts within established response time expectations. * Ensure all contractors are responding to emails, partner communications, facilitator communications, and internal team messages in a timely and professional manner. * Monitor communication channels regularly and follow up with team members when responses or deliverables are overdue. * Ensure all team members are meeting deadlines established by Asia and proactively address missed deadlines before they impact the business. * Review all email marketing campaigns, community announcements, contracts, event communications, sponsor communications, and major company communications prior to distribution. * Ensure all event details, registration pages, Zoom information, contracts, marketing materials, email campaigns, and program communications are reviewed for accuracy prior to publication. * Ensure operational mistakes are identified and corrected before they impact community members, facilitators, sponsors, or customers. --- ## 7. Strategic Growth & Process Improvement * Partner closely with Asia to translate company vision into operational plans. * Recommend systems, processes, and improvements that increase efficiency and reduce operational burden. * Identify opportunities for growth, automation, delegation, and process improvement. * Develop new operational strategies to enhance productivity and streamline workflows. * Stay updated on industry trends and best practices to continuously enhance Therapist To Therapists' offerings. * Provide regular operational updates and recommendations to support business growth. --- # Qualifications & Skills * Experience in operations, project management, leadership, or administrative roles, preferably in an online business or service-based setting. * Demonstrated experience managing and holding teams accountable to deadlines, quality standards, and performance expectations. * Strong organizational skills with the ability to prioritize and manage multiple projects simultaneously. * Excellent written and verbal communication skills. * Experience managing contractors, remote teams, or virtual staff. * Proficiency with digital tools and platforms, including project management software, email marketing platforms, and operational systems. * Highly experienced using Canva, Mighty Networks, Email Marketing platforms, CapCut, Google Workspace, and Notion. * Experience in marketing and sales, including sponsor outreach, partnership development, and campaign execution. * Experience reviewing and managing email marketing campaigns. * Strong proofreading, editing, and quality assurance skills. * Ability to identify problems proactively and implement solutions without waiting for direction. * Exceptional attention to detail and ability to catch errors before they impact customers, community members, facilitators, or partners. * Experience leading presentations, hosting webinars, or facilitating public-facing events. * Professional, friendly, and confident communication style. * Ability to thrive in a fast-paced environment with multiple moving pieces. * Experience in the mental health field or a strong understanding of therapist needs is preferred. --- # Success in This Role Success in this role means: * Asia is no longer responsible for managing the day-to-day accountability of contractors and staff. * Contractors consistently meet deadlines, communication expectations, and performance standards. * Errors in communications, events, marketing campaigns, and program execution are significantly reduced through strong quality assurance systems. * All programs operate smoothly with minimal intervention required from Asia. * Team members are supported, held accountable, and clear on expectations. * Operational issues are identified and resolved proactively before they become larger problems. * Asia is able to focus on vision, partnerships, content creation, revenue generation, and business growth rather than overseeing day-to-day operations. --- # Why Join Therapist To Therapists? * Work remotely with flexible hours. * Be part of a growing and impactful business that supports mental health professionals. * Collaborate with a mission-driven team. * Help shape and improve systems that directly impact therapists nationwide. * Opportunities for professional growth and leadership development. --- # How to Apply Please submit your resume and a brief cover letter outlining your experience, availability, and why you believe you would be a strong fit for this role.