Director of Video - Client Fulfillment & Production Operations

Director of Video - Client Fulfillment & Production Operations Remote | Full-Time | Leadership Role Inside Success TV is one of the fastest-growing media and production companies in America. We produce premium television shows, documentaries, podcasts, trailers, social content, and marketing assets for entrepreneurs, business leaders, athletes, attorneys, doctors, and industry experts. Today we have over 1,000 active clients in our ecosystem, a large production team, and an ambitious growth plan. We are looking for a Director of Client Fulfillment & Production Operations to lead one of the most important departments in the company. This is not a video editing role. This is not a creative director role. This is not a project manager role. This is an operational leadership position responsible for managing a large-scale fulfillment department, overseeing dozens of team members, ensuring client projects move efficiently, and solving problems daily in a fast-paced environment. If you thrive under pressure, enjoy building systems, leading people, and solving complex operational challenges, this role may be for you. If you prefer a predictable corporate environment, this role is probably not a fit. What You'll Be Responsible For - You will oversee the entire post-production and fulfillment department. This includes: - Managing approximately 30+ editors - Managing internal review and quality-control teams - Managing project coordinators and fulfillment staff - Monitoring client progress throughout production - Troubleshooting bottlenecks and stalled projects - Handling escalated client situations - Improving systems and workflows - Driving department KPIs - Reporting performance metrics to senior leadership - Maintaining accountability across the department Your responsibility is simple: - Make sure projects move. - Make sure clients are taken care of. - Make sure deadlines are hit. - Make sure the team performs. What A Typical Day Looks Like - Reviewing department KPIs - Managing team leads and department staff - Solving client escalation issues - Removing production bottlenecks - Monitoring delivery timelines - Conducting accountability meetings - Reviewing capacity and staffing needs - Coaching underperforming team members - Improving workflows and SOPs - Reporting key metrics to leadership Every day involves problem solving. Every day involves decision making. Every day involves leadership. The Ideal Candidate - The ideal candidate has experience running large service-based operations. You may come from: - Marketing agencies - Creative agencies - SEO agencies - Consulting firms - Customer success organizations - Production companies - Podcast networks - Large fulfillment teams - High-volume service businesses You understand how to manage people, priorities, deadlines, clients, and performance simultaneously. You know how to build accountability. You know how to handle pressure. You know how to lead during chaos. Required Experience - 5+ years in operations, fulfillment, client success, or production leadership - Experience managing teams of 20+ people - Experience managing high-volume client environments - Strong KPI and reporting experience - Strong leadership and communication skills - Experience building systems and processes - Experience holding teams accountable to deadlines and performance metrics Bonus Experience - Agency leadership experience - Client success leadership experience - Media or production company experience - HubSpot experience - Monday.com, ClickUp, Asana, or similar project management platforms - Experience scaling teams beyond 25+ people Important - This role is demanding. - You will oversee a large team. - You will manage client issues. - You will make difficult decisions. - You will be expected to solve problems, improve systems, and drive results. - This is a role for operators, not spectators. Success Metrics You will be measured on: - Client fulfillment speed - On-time delivery rates - Client satisfaction - Team productivity - Revision rates - Project completion rates - Team accountability - KPI performance - Bottleneck resolution To Apply Please submit: - Resume - Explain video editing knowledge - Explain agency/client management knowledge - Explain work history and biggest team you’ve managed - Number of active clients/projects you oversaw - Example of an operational system you built or improved - Why you believe you're qualified to lead a high-volume fulfillment department - We are looking for a builder, leader, and operator who can help scale one of the fastest-growing media companies in America.