Dispatch Leader

Dispatch Leader (Please apply only if you have Dispatcher experience - Dispatching of Technicians for handyman services. If you do not have dispatching experience - please do not send your application) Fixtman is currently looking for a Dispatcher. The Dispatcher strategically creates schedules and coordinates which technicians go out to which jobsites. The dispatcher keeps records, monitors, and maintains logs for technician. When someone calls for a technician on an emergency basis, the Dispatcher will coordinate about which technician to send. Essential Role: • Maintaining responsibility for dispatching all of the company’s technicians in a manner that maximizes efficiency and ensures customer satisfaction • Monitor any sudden request from customers in the platform that is in charge • Monitor any issues and work with customer and technician to establish new job request, job task for the customer and technician Duties and Responsibilities: The essential functions include, but are not limited to the following: • Answering the communication of technicians and related customers, timely scheduling of appointments, and calling to confirm appointments • Maintaining pleasant demeanor and commitment to customer service • Serving as first point of contact for clients thus setting the tone of the experience • Providing directions from any major artery within the city; obtaining directions through use of mapping technology as needed • Redirecting client challenges to management as needed • You are responsible to fill out daily tasks at ERP in accordance with the mentioned principles in the orientation file. • Thoroughly confirming with all technicians to assure that no job is missed. • Ensure that all technicians get to the job site on time. • Follow up on each project to ensure completion. • Follow up with the customers on payment. • Answering in-bound calls from customers and assessing their needs • Scheduling and dispatching technicians to customer’s homes or businesses • Performing office clerical work, such as filing and organizing • Working as a team player and contributing to the team accordingly • Performing other duties as assigned and the ability to provide same day availability to team members’ in order to accommodate client’s needs Minimum Qualifications (Knowledge, Skills and Abilities) • Previous experience as Dispatcher is a plus • General computer literacy • Must be efficient with strong attention to detail and the ability to prioritize tasks • Must have strong skills in organization and planning; demonstrated ability to work independently and exercise sound judgment and problem-solving • Ability to work in a team environment in high-pressure situations • Strong written and oral communication skills are essential • Strong knowledge of the roadways throughout the immediate area