Email Marketing Assistant

Purpose: Reduce load on the Marketing Manager, improve turnaround time, and create stronger internal capacity for email and SMS marketing execution, reporting, and operational support. Position Title: Email Marketing Assistant Hours: 40 hours/week Location: Philippines or India Reports To: Marketing Manager About Amber’s Marketing Group Amber’s Marketing Group is a fast-growing marketing agency that specializes in full-service marketing for residential home service companies (HVAC, Garage Doors, Plumbing, and Electrical). We are powered by systems, driven by data, and guided by a passion for helping our clients grow through effective lifecycle marketing strategies. As we expand our email marketing team, we’re looking for detail-oriented, process-driven team members to join us as Email Facilitators. Position Overview The Email Facilitator plays a critical role in setting up and preparing email campaigns for our clients using ServiceTitan Marketing Pro, a unique platform designed for the home services industry. You’ll follow documented SOPs (Standard Operating Procedures) to build and schedule email campaigns with precision and accuracy. It is a behind-the-scenes, technical, detail-oriented role designed to assist with: • Audience builds • List segmentation • Email and SMS campaign setup • Basic template edits • Reporting • Uploading campaigns • QA reviews • Organizing files, creatives, and proofing assets This is NOT a client-facing role. Ideal for someone with strong attention to detail and experience working inside marketing platforms. KEY RESPONSIBILITIES Email/SMS Production Support • Build and QA audience lists based on SOPs. • Update and prepare email templates (copy, links, images, UTMs). • Schedule campaigns in marketing platforms. • Ensure compliance with brand standards and pricing accuracy. • Review campaigns for accuracy before deployment. Digital Operations & Reporting • Prepare weekly/monthly campaign performance reports. • Organize creative assets, naming conventions, and file structures. • Track revisions, updates, and proofing rounds. • Maintain campaign tracking documents. Internal Team Support • Assist designers and writers with prep tasks (image compression, cropping, placeholder swaps, template builds). • Support the Marketing Manager with backend campaign tasks. • Help improve SOP documentation. • Assist with general marketing operations tasks as needed. SKILLS & EXPERIENCE REQUIRED • Strong attention to detail. • Experience with email marketing platforms. • Experience with marketing tools (ServiceTitan, Chiirp, GoHighLevel, MailerLite, or similar). • Comfortable with spreadsheets, QA checklists, and repetitive accuracy-focused tasks. • Fast learner and highly reliable. COMPENSATION Compensation based on experience and location.