Email Support Agent in English

We’re looking for a reliable and detail-oriented Email Support Agent to join our remote team. You will be the first point of contact for our users, providing friendly and helpful support exclusively via email. Key Responsibilities: -Respond to user inquiries and support requests via email -Understand user issues and resolve them or escalate when needed -Maintain a consistent, friendly, and professional tone in communication -Organize and manage incoming messages with efficiency and care -Coordinate with internal team members when necessary to ensure fast resolution What We’re Looking For: -Fluency in English (written and reading comprehension) -Previous experience in customer support or administrative roles is a plus -Excellent written communication and attention to detail -Strong organizational skills and ability to work independently About Us: We are Dating Lions, a product-driven company dedicated to building innovative online dating and matchmaking platforms. Our focus spans two distinct user groups: casual daters looking for easy and fun ways to connect, and seniors seeking meaningful companionship through tailored matchmaking experiences. Our products serve a diverse audience across the German, English, French, Czech, and Polish markets, with an emphasis on intuitive design, clear communication, and a human touch. Founded in Austria, we're a small, agile team working both locally and remotely across Europe. We believe in staying lean, moving fast, and putting user experience at the center of everything we do. Join us if you are searching for: - remote opportunity - 10-20 hours a week (could be more during peaks) -enjoy solving customer issues -can work independently