Email Support Specialist for E-commerce Store (Shopify/Amazon) | Long-Term Opportunity*

# *Job Description* We are looking for a reliable and detail-oriented *Email Support Specialist* to join our growing e-commerce team. The ideal candidate will provide exceptional customer service via email, resolve customer inquiries efficiently, and maintain a positive customer experience. This is a long-term opportunity for someone with excellent communication skills and experience handling customer support. ## Responsibilities * Respond to customer emails in a timely and professional manner * Handle order tracking, shipping updates, and delivery inquiries * Process refunds, returns, and exchanges according to company policies * Resolve customer complaints with empathy and professionalism * Answer product-related questions * Escalate complex issues when necessary * Maintain accurate records in the CRM or helpdesk system * Meet response time and customer satisfaction goals ## Requirements * Previous experience in email or customer support * Excellent written English * Strong problem-solving and communication skills * Ability to work independently * Experience with Shopify, Amazon Seller Central, or other e-commerce platforms is a plus * Experience using Zendesk, Gorgias, Freshdesk, Help Scout, or similar helpdesk software is preferred ## Preferred Qualifications * Experience in e-commerce customer service * Familiarity with order management and shipping processes * Ability to multitask in a fast-paced environment * Positive attitude and customer-first mindset ## Working Hours * Part-time or Full-time * Flexible schedule (please mention your availability) ## To Apply Please include: 1. Your customer support experience. 2. The helpdesk software you've used. 3. Your English proficiency. 4. Your hourly rate. 5. Why you're a good fit for this role. We look forward to working with someone who is professional, dependable, and passionate about delivering outstanding customer support.