Email Template Specialist and Virtual Assistant

HealSend is looking for a full-time Email Template Specialist and Virtual Assistant. The first priority for this role is email templates. We need someone who can create, organize, and improve professional email templates for sales outreach, onboarding, follow-ups, training, internal communication, contractor communication, and customer communication. This person must be excellent at writing clear, professional, polished emails. You should understand tone, formatting, subject lines, calls to action, follow-up structure, and how to make emails easy to read and copy/paste. The second part of this role is virtual assistant and onboarding support. You will help support a large team of independent contractor sales representatives by answering questions, organizing information, helping with Go High Level CRM, Google Drive, email, Microsoft Teams, training materials, and general onboarding processes. Responsibilities include: * Creating professional email templates * Improving existing email drafts * Organizing email templates by category * Writing onboarding and training emails * Writing sales follow-up templates * Writing internal team communication templates * Helping manage contractor onboarding questions * Helping reps with Go High Level CRM and training access * Tracking questions and escalating important issues * Following approved SOPs and scripts * Helping me stay organized as my VA Requirements: * Excellent written English * Strong email writing and formatting skills * Experience creating email templates * Experience as a virtual assistant, executive assistant, customer support rep, or onboarding assistant * Experience with Go High Level or another CRM is preferred * Organized, detail-oriented, and reliable * Able to work U.S. business hours * Comfortable supporting a large remote sales team Important: This role does not provide legal advice. Any contract-specific, payment, or legal questions must be escalated to management. We are looking for someone long-term who can become the main email template and virtual assistant support person for HealSend. Required working hours are 6:00 PM – 11:00 PM EDT, Monday through Friday, with flexible hours on Sunday as needed. Please only apply if you are available during these hours consistently.