English/Spanish Data Normalization Expert + Customer Support Representative (Remote)

About Ricaris: Ricaris is a Spain-based company with over 10 years of experience delivering multilingual services, including customer support, translation, and content marketing. Our motto, “Have a Nice Day,” reflects how we work: with empathy, professionalism, and a strong focus on the quality of every interaction. About the Role: A Customer Service Representative’s primary duty is to deliver great customer service. A Data normalization expert’s role is organizing relational database tables to minimize redundancy and eliminate anomalies, ensuring data integrity and efficiency We are looking for a person who has experience in customer support in calls but is also comfortable analyzing data in English and Spanish. Someone who can combine between multiple activities at a time, and enjoys interactive as well as non interactive activities. 𝗜𝗱𝗲𝗮𝗹 𝗣𝗿𝗼𝗳𝗶𝗹𝗲⁣: We are looking for a reliable and attentive customer support professional who remains focused and responsive, even during low-volume periods.⁣ The ideal candidate:⁣ • Is already working in a role that does not involve calls.⁣ • Can quickly switch context and prioritize incoming calls.⁣ • Remains alert, responsive, and prepared to act, even during quiet periods.⁣ • Is self-disciplined, dependable, and comfortable with low but critical activity.⁣ • Communicates professionally and follows processes accurately.⁣ The ideal candidate for this position should be detail-oriented, punctual, empathic, open to feedback, flexible and able to think outside of the box and look for solutions. Ability to remember and learn fast is also a must. When it comes to soft skills, the person should be respectful, with a problem solving mindset and give importance to good communicate. Key Responsibilities: Customer Support: • Answer incoming calls promptly during the assigned shift.⁣ • Providing introductory information to prospective and new customers • Handling customer complaints and troubleshooting issues with products or services • Following up with clients or customers by phone • Accessing databases to retrieve account information for customers • Accurately log, register, and document all calls and relevant information.⁣ • Follow escalation procedures when required.⁣ • Escalating queries and concerns when necessary • Updating customer records following each contact • Staying up to date with the latest guidelines and protocols the organization provides • Attend meetings with your Team Lead or Project Manager when requested.⁣ • Maintain a professional, reliable, and customer-oriented approach at all times.⁣ Data normalization: • Eliminating Redundancy • Preventing Anomalies • Follow Normalization Protocols Requirements: Customer Support: • Experience: At least 2 years in customer support via call and emails in both English and Spanish • Technical Skills: Experience with different CRM tools (Zendesk, Hubspot, HelpDesk, etc). Used to adapt to new internal companies’ software and programs. • Soft Skills: Active listening, calm tone, punctuality, excellent communication skills written and spoken, critical thinking, open to feedback and fast learner. Data normalization: • No prior experience needed • Skills: Attention to detail, Critical thinking, Problem solving, Accuracy and proactivity ⁣ 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀⁣: • English or Spanish: native proficiency (spoken and written).⁣ • The second language (English or Spanish): advanced level (minimum C1), suitable for handling calls professionally.⁣ • Previous experience in call-based customer support or similar roles.⁣ • Strong verbal communication skills.⁣ • Ability to work independently in a remote environment.⁣ • Stable internet connection and appropriate setup for handling calls.⁣ Working Schedule: • Working Days: Monday to Friday. • Work Deadline: All assigned tasks 𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆 & 𝗧𝗶𝗺𝗲 𝗭𝗼𝗻𝗲𝘀⁣: We are flexible with location, but availability must align with overlapping business hours in Europe.⁣ ⁣ 𝗦𝗵𝗶𝗳𝘁 𝟮: 𝟬𝟴:𝟬𝟬 – 𝟭𝟲:𝟬𝟬 𝗖𝗘𝗧⁣ (Central European Time).⁣ 𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲 𝗼𝗻 𝘄𝗲𝗲𝗸𝗱𝗮𝘆𝘀 (𝗠𝗼𝗻𝗱𝗮𝘆–𝗙𝗿𝗶𝗱𝗮𝘆) Best aligned with:⁣ • Europe⁣ • UK & Africa⁣ • Middle East⁣ • Parts of Asia⁣ This candidate will cover two projects: 40h per week in total: 8 hours per day: • 6 hours in Data Normalization project • 2 hours aprox. in Inbound Calls Customer Support project Rate and Payment conditions: • Data Normalization: $7USD per hour • Inbound Calls Customer Support: Fixed availability fee of $250 USD per month, paid for being active and available, even when call volume is low + active time tracking: $3 USD per hour, applied when actively handling calls or attending follow-up / coordination meetings with your Team Lead or Project Manager.⁣ Linguistic skills: • Spanish: Native/Advanced • English: Native/Advanced Collaboration Details: ✔ 100% Remote 🤝 Long-term collaboration based on project-based work ⏱️ Respect for deadlines and timely delivery ⚡ We value availability and flexibility to adapt to project priorities 𝗛𝗼𝘄 𝘁𝗼 𝗔𝗽𝗽𝗹𝘆 (𝗜𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁): 1. Send a 1-minute audio presentation (voice note) in English (30 seconds) and Spanish (30 seconds).⁣ 2. Please also confirm: • Your current location and time zone • Your availability and typical turnaround time • The tools you use • Your experience working in a similar role