Euc level 2

# **Job Title: Desktop Support Engineer (Windows & macOS) – Full-Time (FTE)** **📍 Location:** South San Francisco, CA (Onsite) **📍 Office Address:** 700 Gateway Blvd, Floor 8, South San Francisco, CA 94080 **🕘 Working Hours:** Monday–Friday | 8:00 AM – 5:00 PM (Local Time) **💼 Employment Type:** Full-Time (FTE) We are looking for an experienced **Desktop Support Engineer** with strong hands-on experience supporting both **Windows and Apple macOS** environments. Approximately **50% of the user base uses Apple Macintosh devices**, so macOS support experience is mandatory. ## Responsibilities * Provide onsite desktop support for Windows and macOS users. * Perform system imaging, deployment, and operating system installations. * Troubleshoot hardware, software, and operating system issues. * Support Microsoft Office 365 and Active Directory environments. * Manage and update incidents using ServiceNow. * Troubleshoot Wi-Fi connectivity, network, and printer-related issues. * Resolve meeting room and voice/audio-related issues. * Support docking stations, laptops, desktops, and peripheral devices. * Perform hardware replacements, including motherboards, memory, storage, and other components. * Support SCCM for software deployment and endpoint management. * Join computers to domains and troubleshoot domain-related issues. * Provide support for handheld/mobile devices. * Assist with Windows 7 to Windows 10/11 migration projects. * Support Rack & Stack activities when required. * Coordinate hardware parts shipping and warehouse logistics. * Troubleshoot basic router and switch connectivity issues. ## Required Skills * Mandatory experience supporting **Apple macOS** and **Windows** environments. * Hands-on experience with system imaging and deployment. * Strong knowledge of **ServiceNow** (Mandatory). * Experience with **Active Directory** and **Office 365**. * Knowledge of **SCCM**. * Experience troubleshooting: * Wi-Fi connectivity * Network printers * Audio/video conferencing and meeting rooms * Docking stations * Laptop/desktop hardware issues * Experience supporting Dell devices (OptiPlex, Latitude) or similar enterprise hardware. * Basic networking knowledge, including routers and switches. * Experience with hardware repairs and replacements. ## Preferred Qualifications * Experience in enterprise desktop support. * Excellent troubleshooting and customer service skills. * Strong communication and documentation skills. * Ability to work independently in an onsite support environment. If you have strong Windows and macOS support experience and are looking for a full-time onsite opportunity, we'd love to hear from you!