Executive Assistant for Owner of Small IT Firm

Executive Assistant (Part-Time/Remote) We are a small, established IT services firm seeking a reliable and organized Executive Assistant with experience in the technology sector to support the owner with daily administrative and customer communication tasks. Responsibilities * Manage and maintain the owner's calendar, including scheduling meetings and appointments. * Monitor and organize the owner's email inbox. * Respond to and route customer communications within our helpdesk system. * Assist with follow-up tasks, reminders, and general administrative support. * Answer and manage calls using our company-provided VoIP phone system. * Help prioritize and communicate urgent matters as they arise. Schedule * Monday through Friday * Availability required during business hours (9:00 AM – 5:00 PM EST) * Must be available for a brief morning meeting each weekday (typically 15–30 minutes, occasionally up to 1 hour). * Outside of scheduled meetings and urgent requests, most work can be completed independently and on a flexible schedule throughout the day. Requirements * Excellent written and verbal communication skills. * Strong organizational and time-management abilities. * Ability to manage multiple priorities and respond appropriately to urgent matters. * Comfortable working independently with minimal supervision. * Professional and friendly demeanor when interacting with customers. * Experience with email management, scheduling, and administrative support preferred. * Previous experience in an IT, technology, or service-based business is a plus. What We Provide * Company email account. * Company VoIP phone system. * Training on internal processes and helpdesk tools. * Flexible remote work environment. If you are organized, proactive, and comfortable managing communications on behalf of a busy business owner, we'd love to hear from you.