Experienced Airbnb Cleaning Operations VA

WE’RE HIRING: Experienced Airbnb Cleaning Operations VA We’re looking for a highly experienced, proactive and organised Virtual Assistant to join our Airbnb/short-term rental cleaning business. This is NOT a basic admin role. We need someone who understands Airbnb cleaning operations and can take ownership of the day-to-day running of our cleaning coordination. You will be the middle person between our hosts and cleaners. Hosts and cleaners do not communicate directly, so you will be responsible for making sure information, updates and instructions are passed between both sides quickly and accurately. What you’ll be responsible for: - Managing cleaning spreadsheets and updating cleaning dates - Marking cleans as completed - Adding host notes and important property updates - Creating spreadsheets for new properties - Uploading and organising property/staging photos - Ensuring cleaners have the correct reference photos to follow - Checking cleaners are following property checklists - Checking completed checklists after each clean - Communicating with cleaners before and during cleans - Communicating with hosts and responding to messages - Passing host requests and updates to cleaners - Monitoring multiple property apps/systems - Making sure nothing is missed and everything is up to date - Helping resolve issues quickly and professionally - Supporting new client enquiries when required - Helping with Facebook, Instagram and other social media - Creating/uploading before-and-after cleaning content - Helping keep the overall operation organised and running smoothly The person we’re looking for: We need someone who is PROACTIVE. We do not want someone who waits to be told what to do. We want someone who can look at the operation and think: “What needs to be done next?” You should be 1–2 steps ahead of us, not waiting for instructions. For example, when we open our phone, we want to see that: - The cleaners have already been contacted - Hosts have already been responded to - Spreadsheets have already been updated - Completed cleans have already been marked off - Notes and photos have already been uploaded - Checklists have already been checked - Any issues have already been dealt with VERY IMPORTANT — Solution-Focused Things will inevitably go wrong in Airbnb cleaning. Cleaners get delayed, hosts request changes, items go missing and unexpected problems happen. We need someone who doesn't panic or immediately bring every problem to us. We need someone who thinks: “Okay, this has happened. What is the solution?” You should be confident, resourceful and capable of solving problems quickly, while escalating serious issues when necessary. Experience Previous Airbnb / short-term rental cleaning experience is strongly preferred. You should already understand: - Airbnb operations - Short-term rental turnovers - Cleaning standards - Property staging - Cleaner management - Host expectations - Cleaning checklists - Same-day turnovers - Time-sensitive communication We don't want to spend months teaching someone the basics. We want someone who can hit the ground running and take ownership. Availability 9:00 a.m. – 5:00 p.m., Monday–Sunday You must be available and responsive during these hours because cleaners may need assistance while they are at properties, and hosts may send time-sensitive requests. This is a role where you need to be actively monitoring messages, not simply checking them occasionally. We’re looking for someone who is: ✅ Extremely organised ✅ Proactive ✅ Reliable and responsive ✅ Great at communication ✅ Excellent with attention to detail ✅ Confident managing cleaners ✅ Comfortable taking leadership ✅ Good at solving problems independently ✅ Technologically confident ✅ Able to manage multiple properties at once ✅ Experienced with Airbnb/short-term rentals ✅ Creative with social media and before/after content ✅ Someone who takes ownership and doesn't need constant reminders If you are someone who needs to be told what to do every day, this role probably isn't for you. If you're the type of person who sees what needs doing, gets it done and keeps the operation moving without being chased — we want to hear from you. Please apply with details of your Airbnb/short-term rental experience, the cleaning operations you have previously managed, what systems/apps you have used, and your availability. We’re looking for someone who can become a key part of the business and take real ownership of the role.