Experienced M365 Administrator & Windows Support Technician Needed

AI Generated: We are seeking a Level 2/3 M365 Administrator and Windows Support Technician to efficiently manage our IT Helpdesk tickets. Your expertise will be crucial in providing timely resolutions and enhancing our IT support capabilities. This role requires immediate availability and is based in Sydney time. If you have a solid background in managing M365 environments and providing Windows support, we would love to hear from you. Join our dynamic team and make an impact from day one! About Us: We’re an MSP looking for a reliable, long-term partner to handle Level 2/3 Microsoft 365 tenancy and Windows support tickets and to take sole responsibility for our Helpdesk. What You’ll Bring to the Role - An expert command of the Microsoft 365 admin centre, covering aspects such as user provisioning, license assignment, proven ability to restore deleted OneDrive items, manage quarantined emails, OneDrive and SharePoint etc - A deep understanding of Microsoft 365 licensing tiers and products (Basic, Standard, Premium, E3, E5, Exchange Plan 2, Exchange Online etc) and when to recommend each - Advanced troubleshooting skills for Windows desktops and some server support - Managing IT Help tickets and liaising with clients via emails and phone support - Ownership of tickets, clear and frequent status updates, and follow-through until every ticket is complete - The ability to work by yourself, and as part of a wider team - Attention to details, being able to think outside of the box, but always adhering to our policies and procedures and directions first and foremost - To put “IGotThis” as the first word when replying so that we know you read our job description Must-Have Skills • Excellent phone skills, speaking clearly, politely, and with a minimal accent • Able to work during Sydney Australia hours • Minimum 3 years as a Level 2/3 M365 admin who’s used it daily, not occasionally • Deep familiarity with all M365 service tiers, products and licensing models • Proven track record of task ownership, reliability, and long-term commitment • Strong Windows OS troubleshooting Nice-to-Have Skills • Experience with helpdesk ticketing platforms and remote management software • Understanding of domain registrations, hosting environments, and websites • CMD and PowerShell and/ or scripting/ programming • Experience with additional software such as Backup Software, Password managers etc • Mac’s Exceptional Payment Package We are offering exceptional remuneration for the right candidate including bonuses once KPIs are not only hit, but exceeded. We invest in our staff and as your skills grow, so will your bank account. The right candidate will also be given opportunities to grow within the company and to govern a team. If you feel you are our ideal candidate, please re-read the above, make sure you read everything, and then reply with no more then 500 words with your M365 admin experience, windows troubleshooting experience and we will be in touch with you Thank you