UK FOS Case Writer for APP Fraud

Overview: We are a UK-based micro-enterprise (Goodwin Property Ltd) seeking a sharp, highly organized UK freelancer to review a raw evidence dump, extract a timeline of events, and submit a formal case to the Financial Ombudsman Service (FOS) regarding an Authorised Push Payment (APP) scam. ​The Context: We fell victim to a construction-related purchase scam/APP fraud by a rogue contractor (Lee). Barclays Bank summarily closed our initial dispute case on 27 April 2026, casually labeling it a "civil dispute". We immediately lodged a formal complaint contesting this through the business banking app. Barclays has since completely ignored the FCA’s mandatory 8-week statutory timeline to issue a Final Response, giving us the legal right to escalate the matter straight to the Financial Ombudsman Service. ​Scope of Work: ​Data Sorting: We will provide a raw export of the full WhatsApp chat history with the contractor, including all sent media/images, alongside a survey report of the property damage and the bank's rejection letter. You will review this raw data to extract the key dates where misrepresentation, deception, and site abandonment occurred. ​Case Drafting: Compile a concise, chronological timeline of the fraud to prove the contractor deliberately misled us to induce payments (proving APP Fraud/Purchase Scam). ​Regulatory Framing: Draft the argument highlighting that under Payment Systems Regulator (PSR) rules, our business qualifies as a micro-enterprise and is legally entitled to full consumer-level APP fraud protection. Note the bank's explicit breach of FCA DISP complaint handling rules. ​FOS Submission: Log into the official UK Financial Ombudsman portal, accurately fill out the business complaint form on our behalf, upload the organized evidence pack, and provide us with the final FOS case reference number. ​Requirements: ​Must be located in the UK with a flawless command of professional, fact-based written English. ​Prior experience with UK banking complaints, Section 75, APP fraud claims, or writing Financial Ombudsman (FOS) submissions is highly preferred. ​Strong analytical skills to quickly parse a WhatsApp chat log and pull out the "smoking gun" text and image evidence.