Fix LMS Upload/Conversion Stuck on Processing — $80 Max Budget Long-Term LMS Developer Needed

I need help fixing an issue on my LMS platform, Academun. When uploading lesson videos or files, the system gets stuck on “Processing…” and the upload/conversion does not complete. This was working before, but recently stopped working. I need someone to check the issue and fix it if it is a simple/server-related problem. Possible areas to review: Upload/conversion process FFmpeg or media conversion tools Background jobs/workers Cron jobs Server permissions Storage paths Logs and error messages File format handling Important: my maximum budget for this first task is $80. If the problem is simple, I need it fixed within this budget. If the issue is bigger and requires more work, I need a clear explanation of the cause and what would be required before doing anything else. This can become long-term work for the right freelancer, but we need to start with this small task first. Please include: Experience with LMS upload/video conversion issues Experience with FFmpeg or file processing How you would diagnose this issue Confirmation that you understand the $80 maximum budget Please start your proposal with: ACADEMUN-FIX Issue 2: Intercom chat not showing for logged-in users The Intercom chat widget appears correctly when the user is not logged in, but it does not show when the user is logged in. I need someone to check why Intercom is hidden or not loading for authenticated users and fix it.