Forward deployed engineer

Posted 9 hours ago

Worldwide

Summary

We are looking for a forward deployed engineer to join our customer team at Hercules. Hercules is an AI app builder like Lovable, Replit, Base44. You will: - Resolve tier 3 tickets including a) issues with user apps and b) issues with the Hercules platform - Build automations to automatically resolve tier 1 and tier 2 tickets - Build automations to summarize voice of customer and product feedback to the full company - Keeping our knowledge base up to date We are looking for someone who: - has excellent communication skills (spoken and written English) - is highly proficient in TypeScript - understands DNS - understands full-stack web development (auth, backend, frontend, database) - is capable of responding to ~30 tier 3 tickets per day with AI help - can use AI to 10x their productivity

More than 30 hrs/week
Hourly
6+ months
Duration
Expert
Experience Level
$25.00
-
$130.00
Hourly
Remote Job
Ongoing project
Project Type

Contract-to-hire opportunity

This lets talent know that this job could become full time.
Learn more

Skills and Expertise

Mandatory skills

TypeScript

Web Development

Activity on this job

Proposals:50+
Last viewed by client:16 seconds ago
Interviewing:
65
Invites sent:
0
Unanswered invites:
0

About the client

Member since Mar 2, 2026

USA
San Francisco6:28 PM
$73K total spent
4 hires, 2 active
966 hours
Tech & IT
Mid-sized company (10-99 people)

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