Fractional Director of Operations, Digital Marketing Agency (Contract-to-Hire, 15-20 hrs/week)

We're a Boston-based digital marketing and SEO agency managing 50+ clients across legal, medical, construction, home services, and transportation verticals. We also operate a legal marketing sub-brand and several SaaS products. We're scaling the operation so the founder can focus on growth and partnerships. We need someone who can own delivery operations, build repeatable processes, and make sure nothing drops across a 50+ client roster. What you'll own: - Client delivery oversight across SEO, content, GBP, Google Ads, and web projects - Building and documenting SOPs for onboarding, reporting, task assignment, and QA - Managing a small team (content lead, reporting/automation specialist, design, and field contributors) - Weekly capacity planning and workload balancing across the roster - Identifying bottlenecks before they become client problems - Reporting cadence: making sure nothing falls through the cracks What we're looking for: - 3+ years running operations at a digital marketing agency (15-50 employees preferred) - Hands-on experience with project management tools (we use ClickUp) - Familiar with SEO/content/GBP/PPC workflows (you don't need to execute, but you need to know what "good" looks like) - Experience with reporting platforms like AgencyAnalytics is a strong plus - You've built SOPs before, not just followed them - Someone who's done this exact work before and could take one look at our agency and start improving it - US-based, available during Eastern time core hours (10am-4pm ET minimum overlap) Structure: - 15-20 hours/week to start - 90-day contract with a clear path to full-time if it's a mutual fit - Hourly rate: $30-$45/hr depending on experience To apply, please include: - A 2-3 minute Loom video introducing yourself. Tell us about the last agency you helped systematize and what changed after you got involved. (No Loom = automatic skip.) - A brief description of the largest agency team you've managed and the tools you used. - Your availability to start. We move fast. If your Loom is strong, expect to hear back within 48 hours.