Full-Time Customer Service Representative – E-commerce / Phone Support

Job Title: Full-Time Customer Service Representative – E-commerce / Phone Support We are looking for a full-time offshore Customer Service Representative for our growing e-commerce business. The role includes phone support, email support, order updates, returns, refunds, replacement parts, and after-sale troubleshooting for customers. We sell water filtration systems and replacement parts. Product training will be provided, but you must be a fast learner and comfortable learning technical product information. Requirements: • Excellent spoken and written English • Comfortable speaking with customers by phone • Fast response time and strong follow-up skills • Detail-oriented and accurate • Reliable, punctual, and responsible • Fast learner with good problem-solving skills • Calm and professional with customers • Able to work independently from home • Stable internet, quiet workspace, computer, and headset • Full-time availability with overlap during U.S. Pacific Time business hours Experience with Shopify, Amazon, eBay, Walmart, ShipStation, or helpdesk platforms is a plus. Main Responsibilities: • Answer customer calls, emails, and messages • Help customers with order status, tracking, returns, refunds, and exchanges • Assist customers with after-sale troubleshooting • Help identify correct replacement filters, parts, UV lamps, ballasts, and accessories • Collect photos, videos, and order details when needed • Coordinate with warehouse/team for replacements and shipments • Keep customer records and follow-ups accurate Pay: Full-time position. Starting pay depends on experience and English level. Long-term opportunity with room to grow. To apply, please send: 1. Your customer service experience 2. Your phone support experience 3. Your available work hours in U.S. Pacific Time