German-Speaking Client Success Coordinator (US and Philippines-Based)

We're looking for a German-speaking Client Success Coordinator to be the day-to-day point of contact for our German-market sellers and clients. You'll own relationships with sellers in Germany, manage German-language communications for a leading live shopping marketplace client, and support operations for a creator-focused global e-commerce marketplace program. This is a mid-junior level role for someone self-directed who thrives with ownership and doesn't need heavy management. You'll work US East Coast mornings so your day overlaps with the German business afternoon, when sellers and clients are most active. What You'll Do: * Germany Seller Management (approx. 60%) * Act as the primary contact for German-market sellers: onboarding, day-to-day support, and performance follow-ups * Build strong working relationships with sellers in German, resolving issues quickly and keeping momentum on live campaigns * Track seller status and progress, flagging risks and opportunities to the wider team * Join the weekly team call and coordinate with our media and ads lead * Provide timely creative briefs and feedback to our ad asset designers * Client Administration and German Communications (approx. 20%) * Manage German-language email communications and admin for a live commerce marketplace client * Manage creator contracts and finance payment coordination * Support creator and content coordination, keeping trackers and status updates current * E-Commerce Operations Support (approx. 20%) * Support ongoing marketplace operations: brief coordination, asset handoffs, and status reporting * Help keep creative and content workflows moving between sellers, creators, and internal teams What We're Looking For: * Fluent German and English, written and spoken (business-level German communication is essential) * 2-4 years of experience in client success, account management, seller/partner management, or similar * Self-directed and organized: you manage your own workload, prioritize well, and don't wait to be told what's next * Comfortable in a fast-moving agency or startup environment with multiple work streams Based in the Philippines East Coast and comfortable working a 6:00 AM to 12:00 PM ET core schedule * Bonus: background in media, creator marketing, social commerce, paid media or marketplaces (TikTok Shop, live shopping, eBay-style platforms) Why Join Third: Work at the center of social commerce, one of the fastest-growing spaces in retail Real ownership from day one: your sellers, your relationships, your results A sharp, international team across the US, UK, and EU Morning-focused schedule that leaves your afternoons free How to Apply: Send your CV and a short video in German telling us about a client or partner relationship you've managed end-to-end.