Google Business Profile, Local SEO Expert Needed for Remote Tech Support Business

Project Overview We operate a U.S.-based Computer Repair and Remote Technical Support business serving residential and small business customers. Unlike a traditional retail computer repair store, our business operates primarily through remote support and centralized lead management. We maintain a legitimate U.S. business presence and are exploring whether our business model can sustainably leverage Google Business Profile, Local SEO, Google Maps visibility, Local Services opportunities, and other local lead-generation channels while remaining fully compliant with Google's policies. We are seeking an experienced Local SEO, Google Business Profile, and Lead Generation Consultant to evaluate our business model and provide strategic guidance on building a scalable and compliant customer acquisition system. About Our Business Model Our operation is remote-first and structured as follows: * Customers contact us regarding computer, printer, software, network, email, and technology-related issues. * Leads are captured through our website, phone system, and marketing channels. * Leads are routed into our CRM platform. * Support requests are assigned to qualified technicians and support agents. * Most issues are resolved remotely using remote support tools. * Payments are collected online through approved company payment systems. * Customers generally do not visit a physical office location. * We do not operate a walk-in retail computer repair store. * In some cases, local technician partnerships may be considered, but our primary service delivery model is remote support. What We Need Evaluated Google Business Profile & Local SEO We need an expert assessment regarding: * Whether our business model qualifies for a Google Business Profile. * Whether a Service Area Business (SAB) setup is appropriate. * Whether the business address should be displayed or hidden under Google's guidelines. * Best practices for compliance and long-term account stability. * Local ranking opportunities for a remote-first service business. * Risks associated with various Google Business Profile configurations. * Google Maps visibility potential. Google Local Services Ads (LSA) Please evaluate: * Whether our business model may qualify for Local Services Ads. * Applicable eligibility requirements. * Verification requirements. * Geographic coverage opportunities. * Lead quality expectations. * Scalability potential. * Compliance considerations and risks. Competitive Analysis We continue to observe competitors advertising computer repair and tech support services through Google Search, Google Maps, and local search results. We would like an assessment of: * How competitors are positioning similar services. * Whether their approaches appear compliant and sustainable. * What local SEO strategies are commonly being used. * What opportunities may exist for our business model. Lead Generation Strategy Recommend a sustainable customer acquisition strategy using some or all of the following: * Google Business Profile * Local SEO * Google Maps * Bing Places * Local citations * Reputation management * Content marketing * Strategic partnerships * Other compliant lead-generation channels Long-Term Growth Objectives Our goal is to build a scalable operation capable of: * Generating consistent inbound leads. * Serving customers across multiple cities and states. * Supporting a distributed team of remote technicians and support agents. * Managing customer interactions through CRM workflows. * Processing payments online. * Scaling customer support operations while maintaining compliance with platform policies. We are looking for realistic guidance regarding: * Lead volume expectations. * Cost-per-lead benchmarks. * Infrastructure requirements. * Staffing requirements. * Scalability of local lead-generation channels. Deliverables The successful consultant should provide: * Business model eligibility assessment. * Google Business Profile compliance review. * Local SEO opportunity analysis. * Google Local Services Ads feasibility assessment. * Competitor analysis. * Risk assessment. * Lead generation strategy. * Practical implementation roadmap. Important We are not looking for methods to circumvent Google policies, verification requirements, or platform rules. We are specifically seeking an expert who can identify compliant, sustainable, and scalable strategies for generating local leads and improving visibility in Google Search, Google Maps, and related local discovery platforms. Required Experience Please apply only if you have demonstrated experience with: * Google Business Profile * Local SEO * Service Area Businesses (SAB) * Google Maps optimization * Google Local Services Ads * Home-based businesses * Remote service businesses * Lead generation systems * Multi-location local SEO strategies When applying, please include examples of similar projects, industries served, results achieved, and your assessment of whether a remote-first technology support business can successfully leverage local search channels while remaining compliant with Google's guidelines.