Google Reviews and Trustpilot Reputation Manager for Professional Services Firm

We are a small professional services advisory firm looking for a reputation manager for a blind first-stage pilot. We are not sharing the brand name, website URL, Google Business Profile link, Trustpilot profile link, or public review counts at proposal stage. Please price based on the scope below. Goal Set up a compliant reputation management process for Google Business Profile and Trustpilot. The focus is genuine client review invitations, monitoring, response workflows, and policy-compliant handling of reviews that may violate platform rules. Initial 30-day pilot scope - Audit the review workflow after the project starts, once profile access or links are shared privately. - Design a compliant review invitation process for genuine clients only. - Create neutral review request wording for email and other approved touchpoints. - Create response templates for positive, neutral, and negative reviews while preserving confidentiality. - Set up a simple tracking and reporting system for invitations, reminders, new reviews, responses, and issues. - Define when a review should be flagged or challenged on Google or Trustpilot, and when it should not be challenged. - Recommend a practical weekly operating process that can be handled internally or delegated. Compliance requirements - No fake reviews. - No paid reviews. - No incentivized reviews. - No review gating or selective outreach based on expected rating. - No proxy-based reviews, review swaps, or manipulation. - No guaranteed removal of genuine negative reviews. - Review flagging or removal requests must be limited to policy violations, such as spam, impersonation, conflict of interest, abusive content, irrelevant content, competitor attacks, or reviews from people who were never clients. Budget expectation Please propose a fixed first 30-day pilot before any brand, profile link, or public review count is disclosed. We are benchmarking providers in the $250-$600 range for the first test. If your model is hourly, provide a capped total and the exact deliverables included. Please include in your proposal 1. Your exact compliant process for Google Business Profile and Trustpilot review collection. 2. Confirmation that you do not provide fake reviews, paid reviews, incentivized reviews, review gating, selective outreach, proxy reviews, review swaps, or guaranteed removal of genuine reviews. 3. What you would deliver in the first 30 days. 4. Sample wording for a neutral review request, a positive response, a neutral response, and a negative but genuine review response. 5. When you would flag a review to Google or Trustpilot, and when you would refuse to flag it. 6. What evidence you would need to challenge a policy-violating review. 7. Your best fixed price for the 30-day pilot and anonymized examples of what comparable clients paid you for similar work. The right person will be compliance-first, practical, and comfortable saying no to risky or manipulative review tactics.