Head of Operations – Remote | Performance Marketing Agency

We're a remote-first performance marketing agency running paid ads and creative for eCommerce and digital product brands in the US, UK, Canada, and Australia. Small team, high standards, AI-first culture. We move fast and we hold ourselves accountable. We're looking for a Head of Operations to take full ownership of how the agency runs. What you'll own: Team management across Account Managers, Creative Strategists, and Media Buyers ClickUp as the single source of truth — SOPs, delivery tracking, accountability Client delivery quality across every account AI and automation adoption across the team Hiring recommendations before capacity breaks You're the right fit if: You have 3+ years in operations at an agency or service business You've managed 5+ direct reports with full accountability for results You build systems once and they work without constant oversight You're data-driven and detail-oriented, but you don't get paralysed by it You're actively using AI tools in your current workflow What you get: Direct line to the CEO with real operational authority 100% remote, independent contractor role with performance bonuses A team that values precision and high standards To apply, send a short intro covering your ops background, the types of teams you've managed, and how you use AI in your current work.