Help Desk Ongoing L1/2 (MS, Outlook, etc.)

We're building a small, dedicated after-hours help desk team to support our clients' users during evenings, overnights, and weekends (US time). This is a long-term, ongoing opportunity You'll be the friendly, capable first point of contact for end users when their in-house IT team is offline. Most tickets are Level 1 (password resets, Outlook/Office, printing, connectivity, mobile email), with some Level 2 troubleshooting. You resolve what you can, document everything clearly, and escalate when needed. hours / coverage We cover US Eastern Time, roughly 9:00 PM–8:00 AM on weeknights and 24/7 on weekends. ideal if you're in Asia and want daytime hours. We're building a rotation, so tell us your available hours in US Eastern Time and your local timezone. Must be available by phone to discuss and collaborate / train and using our tools English must be fluent