IT Help Desk Specialist (Tier II) — On-Site Washington DC — Immediate Start

We need 2 Tier II IT Help Desk Specialists for a federal agency contract on Capitol Hill. Long-term position — 1 base year plus 4 option years. Hiring immediately. You'll handle escalated endpoint support, imaging and deployment, identity administration, and mobile device management for a ~275-person agency. Ticket volume is steady at roughly 7–9 per day, moderate complexity. You'll also mentor Tier I staff and help build out SOPs and documentation. Location & schedule 100% on-site — Ford House Office Building, Washington DC 20515 (across from Federal Center SW metro) Occasional trips to Manassas and Ashburn, VA Monday–Friday, 8:30 AM – 5:00 PM No relocation or travel pay — you must already be in the DC metro area Must have US citizen (green card or H1B considered if otherwise eligible) Able to pass an FBI criminal background check and be fingerprinted at US Capitol Police HQ before start Enterprise Windows and macOS support: imaging, deployment, configuration management, security baselines Microsoft Entra ID / Active Directory administration — user provisioning, MFA, role-based access Endpoint management tools: Microsoft Intune, JAMF, Ivanti, KACE MDM — iOS and Android enrollment and configuration Log-based troubleshooting: Windows Event Viewer, macOS Console Patch and vulnerability remediation (Nessus) PowerShell scripting (Python a plus) Strong customer service, clear documentation, and the ability to mentor junior techs Nice to have Bachelor's in IT or Computer Science. Certifications: CompTIA Security+, Microsoft Endpoint Administrator Associate, Apple Certified IT Professional, AWS Cloud Practitioner, ITIL Foundation. AWS / hybrid cloud and Zero Trust experience. If you get stuck, you have backup You will never be left alone with a problem you can't solve. We have a deep pool of senior engineers on call — if a ticket goes over your head, escalate it and someone will work it through with you. They're not just there to take the problem off your plate. They'll walk you through it so you learn it, across Entra ID/AD, endpoint management, cloud, and security. Ongoing technical mentoring is part of the job here. Our goal is your success in this role. You bring solid hands-on skills and good customer service — we make sure you have the support behind you to handle everything else. To apply — send today Your resume, plus confirmation of: You live in the DC metro area and can work on-site daily Your citizenship / work authorization status That you can pass a federal background check and fingerprinting Your availability to start August 1 We are reviewing and selecting immediately.