Helpdesk Tier 2-3 IT Support Specialist (MSP) (PLEASE REVIEW SCHEDULE) Prior applying

Position Overview: We are seeking an experienced MSP IT Support Specialist with a strong background in Helpdesk support to join our dynamic team. If you have experience handling tickets, troubleshooting technical issues, answering support calls, and working in a fast-paced environment, we want to hear from you! Important Notes Before Applying: • Please review the schedule carefully based on your location to ensure it aligns with your availability. Do not apply if the schedule or required experience will be a problem for you. • Training: We offer 2-3 weeks of comprehensive training. You must be able to learn quickly and work independently once training is complete. • Fast-paced Environment: We require team members who are comfortable multitasking, learning quickly, and managing tickets efficiently. • Time Management: The ideal candidate must have strong time management skills, especially in handling and triaging tickets. Job Details: • Position Type: Full-time, Monthly salaried Schedule (EST): o Sunday: Day Off o Monday: 6AM - 2PM o Tuesday: 7AM - 3PM o Wednesday: 7AM - 3PM o Thursday: 2AM - 10AM o Friday: 2AM - 10AM o Saturday: Day Off Required Experience & Skills: • Experience in MSP IT Support and working in a Helpdesk environment is a must. • Proficiency with ticket management systems (specifically ConnectWise Manage). • Experience with remote support tools such as ConnectWise Automate. • Familiarity with anti-virus solutions like Sentinel One. • Experience with firewalls, particularly Meraki, as well as tools such as Barracuda, MSP Bots, and Node Ping. • Strong troubleshooting and technical support skills. • Ability to multitask, prioritize, and handle a fast-paced workload. Please Do Not Apply If: • You are unable to meet the required schedule. • You lack the necessary experience with helpdesk ticket management and technical support. • You are not comfortable working in a fast-paced and demanding environment. At RP, we pride ourselves on a collaborative, fast-paced work environment where each team member plays a vital role. If you are ready to take on the challenge and join our dedicated team, apply now! How to Apply: have your resume ready explaining your experience with helpdesk support, ticketing systems, and the tools listed above. We look forward to hearing from qualified candidates!