High Volume · E-Commerce Support Customer Service Agent | Phone · Chat · Email ($700/month NET)

About the Role We run a high-volume e-commerce customer support operation across 50+ online brands. Our team handles a large number of inbound calls every day, alongside live chat and email. We use Zendesk as our support platform — you must already know how to use it. This is not a training position for Zendesk. We need someone who is sharp, composed under pressure, and able to adapt quickly across different brand guidelines and customer situations. What You Will Do Handle a high volume of inbound phone calls — this is the primary channel Manage live chat conversations in real time Reply to email tickets and written customer inquiries Resolve issues across multiple e-commerce brands inside Zendesk Meet response time targets within a structured, fixed shift Adapt quickly to different brand voices and product types Requirements Zendesk experience is required — you must know the platform before applying Neutral accent — clear, professional red spoken English that is easy for customers to understand Excellent written English — grammar, clarity, and tone Fast learner — able to absorb brand guidelines and workflows quickly Comfortable with high-red-alert call volumes — back-to-back calls are the norm, not the exception Must be available for a fixed shift between 8 AM and 9 PM EST, Monday through Sunday Shifts may be adjusted based on call volume — flexibility is required 6 hours per day with 2 rest days per week ⚠️ Mandatory Equipment — No Exceptions Reliable primary internet connection Backup internet / WiFi (required at all times) Headset (required for all calls) Reliable computer in good working condition Compensation & Schedule $650 / Month 6 Hours/Day Mon–Sun · 2 Rest Days Shift: 8 AM–9 PM EST Ongoing Contract How to Apply 📋 Read This Before Submitting To show you have read and understood this post, your cover letter must contain two things only — nothing else: The color in the job posting followed by the correct answer to: 1 + 1 × 0 A 2-minute voice recording explaining why you are a fast learner — use a real example. No script. This is not optional. Do not write a cover letter. Any proposal with a written cover letter beyond these two items will not be reviewed. 📞 THIS IS A HIGH CALL VOLUME ROLE — If you are not comfortable with back-to-back calls, this is not the right fit.