HighLevel Specialist (Client-Facing)

GoHighLevel Automation Specialist with deep expertise in GHL's native functions. The ideal candidate will have hands-on experience designing, building, and optimizing automated workflows within the GHL platform — and just as importantly, will sit close to our clients, staying on top of their workflows and phone systems so issues get caught and solved before they ever become client problems. What we're looking for We need a contributor, not just a doer. That means someone who takes initiative, digs into each client's setup, and drives toward solutions instead of waiting to be told what to do. We want near-term, proactive, preemptive solutions — someone truly managing the work, not just reacting after something breaks. This is a hybrid, client-facing role. You'll own client communication, follow-up, and the relationship piece, while also getting hands-on with the workflows and phone systems behind each account. You should be comfortable around phone lines, call routing, and automated workflows, and genuinely willing to dig in and learn each client's system. You don't need to be a specialist in everything on day one, but you do need to move fast, take ownership, and think forward about the end-user experience. Key Responsibilities - Onboard new client accounts. - Own client-facing communication, follow-up, and the ongoing relationship. - Dig into each client's workflow and phone system setup — evaluate, adjust, and improve so everything performs reliably. - Create, review, and optimize workflows to improve efficiency, functionality, and organization. - Ensure proper automation with correct triggers and actions. - Configure and maintain phone systems, call routing, and messaging within HighLevel. - Integrate various tools and services within HighLevel for seamless operations. - Provide ongoing maintenance and updates for workflows and phone systems as needed. - Troubleshoot issues or bugs related to workflows, automations, and phone systems — ideally before the client notices. Requirements Must Have: - Strong understanding of automation and CRM integration within HighLevel. - Comfort with, or genuine willingness to dig into, GHL phone systems, call routing, and messaging setups. - Detail-oriented with proven ability to organize and optimize complex workflows. - Excellent communication and proactive, solution-finding problem-solving skills. - Initiative — you find the answer rather than waiting for us to hand it to you. Nice to Have: - Knowledge of advanced automation tools or API integrations in HighLevel. Schedule This role centers on the heart of the business day for our clients. We're looking for coverage during middle-of-the-day hours (roughly 10 AM–2 PM Central) so you're present and responsive when clients need you most. Approximately 20 hours per week to start. If your availability doesn't line up exactly, we can talk about how to flex it. How we work - We're engaging you — not your agency. The person we hire is the person doing the work. - This starts as a trial. We give people room to get oriented and learn, but you'll need to learn fast, dive in, and prove it quickly. If we don't see quick results and quick engagement, it won't continue. - If you don't know something, ask, learn it, and move on — a one-time learning curve, not the same question over and over. No guessing to look good; if you don't know, say so and go figure it out. - Own your outcomes. Bring the thinking, not just the hands. Be present, be serious, get it done, and drive the client's experience. We'll set clear expectations on both sides up front. If that sounds like the environment you want, we'd love to hear from you.