Hiring Sales Members

# Metro Mobile Detailing — Remote Sales and Customer Success Specialist Location: Remote — Turkey Pay: $8/hour Schedule: Full-time / consistent hours preferred Company: Metro Mobile Detailing Industry: Automotive Detailing / Mobile Services ## About the Position Metro Mobile Detailing is growing and we are looking for a highly motivated Remote Sales and Customer Success Specialist to take ownership of our lead management, sales, scheduling, follow-up, and business development. This is not a basic customer service position. Your primary responsibility is to turn leads into paying customers and keep our mobile detailing units booked with profitable work. You will manage leads through Meta Business Suite, book customers through Setmore, collect required deposits, follow up with potential customers, maintain our CRM, and actively create new business opportunities. The ideal person is extremely organized, fast at responding, comfortable selling, and capable of working independently without needing constant supervision. ## Your Main Goal Keep Metro Mobile Detailing's production team busy with profitable work. If there is a lead, respond. If someone is interested, follow up. If they are ready, close them and collect the $25 deposit. If the calendar has an opening, fill it. If the second mobile unit is empty, create demand. If Meta leads are handled, work past customers, fleet accounts, high-ticket services, and referral partnerships. There should always be a revenue-producing task to work on. ## Primary Responsibilities ### 1. Meta Lead Management — Number One Priority You will manage incoming leads through Meta Business Suite. You must: * Respond to new leads quickly * Answer questions professionally * Qualify customers * Understand their vehicle and requested service * Explain our services * Handle objections * Follow up with leads who do not book * Move qualified leads toward a booking * Close customers * Track conversations * Make sure no valuable lead gets forgotten Fresh leads always take priority over other work. ### 2. Booking and Scheduling You will manage appointments through Setmore, our primary CRM and customer database. Booking system: [https://metromobiledetailing.setmore.com/valentino](https://metromobiledetailing.setmore.com/valentino) You will be responsible for: * Booking customers * Checking availability * Maintaining accurate customer information * Checking upcoming appointments * Filling open time slots * Avoiding double bookings * Confirming appointments * Managing reschedules * Recovering cancellations * Keeping both mobile units as full as possible ### Standard Full Detail Scheduling A standard full detail requires approximately 3 hours of production time, with a 30-minute buffer between jobs. Example: 7:00 AM to 10:00 AM 30-minute buffer 10:30 AM to 1:30 PM 30-minute buffer 2:00 PM to 5:00 PM If you are unsure about scheduling, call or text ### 3. $25 Deposit — Required Every customer must provide a $25 deposit to secure their appointment. Deposits will be handled through: * Setmore * Invoice Fly You will receive access to these systems after being hired. You are responsible for: * Sending the payment or deposit request * Making sure the customer understands the deposit * Confirming payment was received * Updating the customer record * Making sure the appointment is properly secured ### 72-Hour Cancellation Policy Our approved cancellation and deposit policy must be clearly communicated to the customer before they pay the deposit. You must never invent, change, waive, or promise exceptions to the cancellation policy without authorization. ### 4. Customer CRM Management Setmore is our CRM. Every customer record needs to be accurate. You will maintain: * Customer name * Phone number * Email * Address * Vehicle year, make, and model * Requested service * Appointment * Deposit status * Customer notes * Vehicle condition information * Lead source * Follow-up dates * Previous service history * Cancellation and reschedule information If it is important enough to remember, it is important enough to put in Setmore. ### 5. Follow-Up and Closing One of the most important parts of this job is following up. A customer saying: "I'll think about it." does not mean the lead is dead. You will maintain a follow-up pipeline and consistently contact: * New leads * Unbooked leads * People who requested pricing * People who said later * Previous customers * Customers who canceled * Customers who did not respond * High-ticket prospects * Fleet prospects Every qualified lead must have a next action. ### 6. Open-Slot Filling If we have an opening within the next 48 hours, you will immediately work to fill it. Priority: 1. Hot Meta leads 2. Warm Meta leads 3. Recent quotes 4. Customers who said later 5. Past customers 6. Maintenance customers 7. Local prospects 8. Fleet prospects 9. Referral opportunities An empty appointment slot represents lost production revenue. Your job is to help eliminate that. ### 7. Help Activate Our Second Mobile Unit Metro Mobile Detailing currently has two mobile units, and our goal is to keep both producing revenue. You will actively help generate enough demand to keep the second unit busy. This means: * Closing Meta leads * Reactivating customers * Outbound prospecting * Fleet sales * Referral partnerships * High-ticket services * Filling open calendar slots ### 8. Fleet and Commercial Sales You will actively search for businesses that have multiple vehicles. Examples: * Roofing companies * HVAC companies * Plumbing companies * Electrical companies * Landscaping companies * Construction companies * Property management companies * Dealerships * Service businesses * Local fleets You will: * Find companies * Find decision makers * Contact them * Introduce Metro Mobile Detailing * Learn their fleet size * Learn their current cleaning process * Identify their needs * Follow up * Book meetings * Build recurring contract opportunities * Maintain the fleet pipeline ### 9. High-Ticket Sales You will also help generate paint correction and ceramic coating opportunities. Look for customers interested in: * Paint correction * Swirl removal * Gloss enhancement * Ceramic coatings * Paint protection * Vehicle preparation * Premium detailing * Long-term maintenance You will qualify the customer, gather photos and details when appropriate, and move qualified prospects into the proper estimate or inspection process. You are not expected to diagnose complicated paint conditions yourself. Never make promises about results that have not been approved. ### 10. Referral Partnerships Build relationships with businesses that can refer customers to us. Examples: * Tint shops * Wheel and tire shops * Body shops * Wrap shops * PPF shops * Mechanics * Performance shops * Dealerships * Auto brokers * Other automotive businesses Your goal is to create consistent referral channels, not just one-time conversations. ### 11. Customer Reactivation Use our Setmore customer database to bring previous customers back. You will identify customers who have not booked recently and contact them about appropriate maintenance and detailing services. The process: Contacted → Interested → Booked → Deposit → Completed → Future Service ## Daily Performance Expectations You will be measured by results and activity, not simply hours online. Important metrics include: * Lead response time * Leads responded to * Appointments booked * Booking rate * Deposits collected * Revenue booked * Follow-ups completed * Lost leads * Cancellation recovery * Past customers reactivated * Fleet prospects contacted * Fleet meetings * High-ticket opportunities * Second-unit bookings * CRM accuracy ## Who We Are Looking For You should be: * Highly organized * Extremely responsive * A strong communicator * Comfortable selling * Persistent without being annoying * Good at following up * Detail-oriented * Self-motivated * Comfortable using computers * Comfortable learning new software * Able to work independently * Good at managing multiple conversations * Goal-oriented * Able to follow SOPs * Able to think strategically * Comfortable with repetitive outreach * Focused on results You should not need someone constantly telling you what to do. We want someone who sees an empty calendar and thinks: "How do I fill this?" Not: "What should I do?" ## This Is Not the Right Job for You If * You do not like sales * You do not like following up * You wait for instructions * You are slow responding to customers * You are not organized * You frequently forget tasks * You do not like making outbound calls or messages * You do not like being measured by KPIs * You are not comfortable working independently * You only want to answer messages and do nothing else ## Compensation $8 USD per hour This position is designed to become a long-term role for the right person who can consistently generate measurable revenue and help Metro Mobile Detailing grow. Performance will be evaluated based on: Lead management, bookings, revenue, follow-up, customer retention, fleet growth, high-ticket opportunities, and overall sales performance. ## Important For scheduling questions that cannot be resolved using the SOP: Booking system: [https://metromobiledetailing.setmore.com/valentino](https://metromobiledetailing.setmore.com/valentino) ## How to Apply Please send: 1. Your name 2. Location and time zone 3. Previous sales experience 4. Previous remote-work experience 5. Experience with Meta Business Suite 6. Experience with CRMs 7. Experience with Setmore or similar booking systems 8. Experience closing leads 9. Experience with outbound sales 10. Your available working hours 11. Why you believe you would be a good fit for this position Please include a short example of how you would respond to a customer who says: "Your price is too high. I'll let you know." We're looking for someone who can actually close, not someone who simply answers messages.