Homeowner Success Manager (Short-Term Rentals)

Homeowner Success Manager — Venturebnb | Full-Time | Remote | [$8–10/hr USD] | USA Daytime Hours (EST-aligned) About Us Venturebnb is a fast-growing short-term rental management company operating across multiple markets in the USA. We manage hundreds of properties and run a modern, tech-forward operation built on automation, AI-assisted workflows, and strong systems. We partner with homeowners to manage their properties — they own the homes, we run the operation. The Role You are the face of Venturebnb to our homeowners. You own the relationship: keeping owners informed, calm, and confident that their property is in good hands. This is an account management and communication role first — you're the diligent, trusted point of contact who makes sure nothing about an owner's property falls through the cracks. On a typical day you might be walking an owner through a repair timeline, drafting a clear update about a guest-damage claim, following up on an open ticket that's gone quiet, and coordinating the planning side of a vendor repair so the owner knows exactly what's happening and what it'll cost — all while keeping every open item tracked and current. What you'll do Serve as the single point of contact for a portfolio of homeowners — build trust, set expectations, and keep them in the loop Own homeowner success tickets end to end: ongoing issues, repairs, and requests from open to close Explain issues, costs, timelines, and claims clearly and warmly — you're the last check before something goes out to an owner Handle the planning and coordination side of vendor repairs on the owner's behalf (approvals, scheduling context, cost communication), working alongside our vendor team Manage guest-caused damage claims (photos, estimates) and route invoice approvals correctly Write clear daily/end-of-day reports so the team always knows what's open, resolved, and needs attention Improve SOPs and templates as you go so the owner experience gets smoother every time Use the AI tools and automations we rely on daily — and help us make them better You're the right person if Your written English is excellent — clear, professional, and warm with homeowners (this matters most) You can hold a large, moving caseload across many properties and owners without dropping anything You default to solving and following up until something is actually closed, not just logging it You notice when the same issue is scattered across threads and you're the one who consolidates it You're highly organized, tech-savvy, pick up new tools fast, and genuinely use AI day to day You work independently and don't wait to be told what's next Spanish is a plus, not a requirement. Account management, hospitality, customer success, or property management experience is a plus — we can teach the platforms, we can't teach judgment and follow-through You can work anywhere as long as you're available during USA daytime hours (EST) Schedule — Full-time, 40 hrs/week, 5 days a week. Occasional weekend coverage depending on business needs, but you always get 2 full days off every week, no exceptions. Compensation & Perks — [$8–10/hr USD based on experience] · Remote · 3 weeks paid time off per year · Annual performance and salary reviews · Real growth at a company scaling fast. To Apply — Answer these in your proposal (short answers are fine): Tell us about your experience managing clients, homeowners, or similar relationships. Describe a typical day and how large the caseload/portfolio was. Describe a stressful or complex client situation you handled — what happened, and how did you resolve it? Tell us about a time you built or improved a process after something went wrong. What did you change? What AI tools do you use in your day-to-day work? Be specific. What's your timezone, and how do you stay organized when managing many open items at once? We read every application and respond fast.