Hubspot CRM Expert / Ops Engineer

We are a high-growth AI startup. We run an our entire go-to-market motion on HubSpot across Korea, Japan, Taiwan, LATAM, and the US. Sales, SDR, CSM, and Marketing teams depend on the CRM being correct: leads routed to the right owner, deals carrying the right properties, workflows firing as designed, and reporting that the team can trust. You will be the person who keeps that system healthy and improves it. Day to day, you own a live queue of requests from across the revenue org and turn them around fast, with evidence. Over time, the strongest candidate grows from handling tickets to owning HubSpot as a system: designing the mechanisms, automations, and agentic processes that run GTM, not just maintaining them. What you will do 1. Own the inbound request queue in our #hubspot-contractors Slack channel. Triage, classify, and resolve requests from AEs, SDRs, CSMs, and Marketing against clear SLAs. 2. Build and fix HubSpot workflows: lead routing and assignment (round-robin, company-owner-to-contact-owner, FTE-based tiering), lifecycle stage automation, property syncs between leads/contacts/companies/deals, and renewal/expansion logic. Diagnose and resolve issues that affect downstream users: broken routing, missing notifications, duplicate records, ownership errors, properties disappearing on deal closure, form submissions not flowing through. 3. Run data operations: bulk uploads and list imports, deduplication and record merges, bulk owner reassignment, staging CSVs for review before execution, and campaign/attribution tagging. Manage integrations and access: form-to-workflow connections (LinkedIn, Webflow), DocuSign and Zoom integrations, mailbox setup, user provisioning and deactivation, and field/visibility permissions. 4. Support reporting: build and consolidate pipeline views, dashboards, and attribution definitions the team relies on. Required Experience: 1. Hands-on HubSpot expertise across Sales and Marketing Hub, with real workflow-building experience (branching logic, enrollment triggers, property logic, routing). Operations Hub experience is a plus. 2. Strong debugging instincts: you can trace why a lead was misrouted, why a property vanished, or why a form did not fire, and fix the root cause rather than the symptom. Comfort with data operations: CSV staging, bulk edits, dedup/merge, import mapping, and a careful, verify-before-and-after approach. 3. Excellent async written communication. You over-communicate status, never go silent in a thread, and write clearly enough that stakeholders always know where things stand. High ownership and reliability under SLAs. You manage a queue, prioritize correctly, and flag risk early. 4. Working-hours overlap sufficient to support both US and APAC teams. Nice to have experience: 1. Experience with lead scoring, attribution methodology, and pipeline/renewal reporting. 2. Familiarity with the surrounding stack: Zapier, DocuSign, lemlist, Webflow, HockeyStack. 3. Experience building automations or using AI agents (e.g., Claude) to scale ops work. 4. Prior RevOps or Marketing Ops experience in a multi-region B2B SaaS environment.