Inbound Call Support

Posted last month

Worldwide

Summary

We're Hiring: Inbound Dialer (Remote) Who We're Looking For We're looking for fast, reliable, and personable dialers who enjoy talking to people and can respond to new leads immediately. This role is perfect for someone who is: Confident and comfortable speaking on the phone Friendly, professional, and naturally conversational Able to call new leads within 2 minutes of receiving them Reliable and consistent with excellent communication Fluent in English (neutral or American accent preferred) Working from a quiet environment with a stable internet connection Available during peak lead hours (morning, afternoon, and/or evening) Previous sales, appointment setting, or customer service experience is required. We provide the scripts, systems, and training. About Us We're Create Your Brands, a rapidly growing e-commerce education company helping aspiring entrepreneurs build their first Shopify business. Every day, our marketing generates qualified people who have already applied because they're interested in starting an online business. Your job isn't cold calling. You're simply reaching out to people who have already requested information and guiding them through the next step. Your Responsibilities When a new lead comes in, you'll receive an instant notification. Your responsibilities are simple: Call new leads within 2 minutes whenever possible Introduce yourself as part of the Create Your Brands team Build rapport and ask a few qualification questions (script provided) Help applicants get started with the required tools (Shopify + our platforms) Schedule a follow-up call with a senior team member when appropriate Accurately update notes inside our CRM This is a high-volume inbound role focused on speed, professionalism, and creating a great first impression. Think of yourself as a friendly guide helping someone take the first step toward building an online business. What We Provide You'll receive everything needed to succeed: Complete onboarding and training Proven call scripts Step-by-step qualification process CRM and dialing systems Ongoing coaching and support A steady flow of warm inbound leads every day You do not need prior e-commerce knowledge. Compensation $7–$15/hour (based on experience) Additional performance incentives available for top performers Long-term opportunity (30+ hours/week) Flexible scheduling around available lead coverage Opportunity for advancement into senior sales and leadership roles as we continue scaling Hours Leads are generated throughout the day. We're currently hiring people who can cover: Morning Afternoon Evening Please include your timezone and weekly availability in your application. How to Apply Please include the following: Tell us about your experience with phone sales, appointment setting, or customer service. What timezone are you in? What days and hours are you consistently available? Record a 30–60-second voice introduction so we can hear how you communicate over the phone. If selected, how quickly can you typically respond to a new lead notification? About the Opportunity We're building one of the fastest-growing education brands in e-commerce, and we're looking for team members who want to grow with us—not just fill a position. If you're dependable, communicate well, and enjoy helping people, we'd love to meet you.

  • More than 30 hrs/week
    Hourly
  • 6+ months
    Duration
  • Expert
    Experience Level
  • $5.00

    -

    $15.00

    Hourly
  • Remote Job
  • Ongoing project
    Project Type

Contract-to-hire opportunity

This lets talent know that this job could become full time.
Learn more
Skills and Expertise
Mandatory skills
Phone Support
Customer Support
Activity on this job
  • Proposals:20 to 50
  • Last viewed by client:2 days ago
  • Hires:
    3
  • Interviewing:
    15
  • Invites sent:
    56
  • Unanswered invites:
    31
About the client
Member since Feb 12, 2019
  • United States
    Minneapolis3:34 AM
  • $47K total spent
    110 hires, 16 active
  • 4,270 hours
  • Sales & Marketing
    Small company (2-9 people)

Explore similar jobs on Upwork

Email Support
Customer Service
Customer Support
Zendesk
Email Communication
Customer Service
Customer Support
Cold Calling
Phone Support

How it works

  • Post a job icon
    Create your free profile
    Highlight your skills and experience, show your portfolio, and set your ideal pay rate.
  • Talent comes to you icon
    Work the way you want
    Apply for jobs, create easy-to-by projects, or access exclusive opportunities that come to you.
  • Payment simplified icon
    Get paid securely
    From contract to payment, we help you work safely and get paid securely.
Want to get started? Create a profile

About Upwork

  • Rating is 4.9 out of 5.
    4.9/5
    (Average rating of clients by professionals)
  • G2 2021
    #1 freelance platform
  • 49,000+
    Signed contract every week
  • $2.3B
    Freelancers earned on Upwork in 2020

Find the best freelance jobs

Growing your career is as easy as creating a free profile and finding work like this that fits your skills.

Trusted by

  • Microsoft Logo
  • Airbnb Logo
  • Bissell Logo
  • GoDaddy Logo