IT Infrastructure & Network Support Admin

**NOTE:** This is an on-premise position in Bogota Colombia. Responsibilities: Supervise and perform all hardware/software upgrading activities Backup maintenance on all computers Understanding of and ability to install, configure and test all workstation hardware/software Perform technical support for North American Client Contact internet provider and quickly deal with any internet issues/outages Resolve all monitoring station network related issues quickly and efficiently Resolve all customer network related issues quickly and efficiently Document in detail all work performed Create innovative solutions that boost productivity and efficiency Keep track of employee technical knowledge and perform training as necessary Create and upkeep technical manuals Maintain CCTV and access control infrastructure internally and externally Daily communication with customers verbally and via email Schedule and attend all technical support meetings and sessions with staff and customers Update service records every single time a service or interaction is performed on any hardware or software inside the station, or customers' sites, or customers' customer sites Take ownership of tasks and ensure complete resolution Ability to pay close attention to detail while performing technical tasks Ability to quickly learn new technologies through the use of self-study materials Ability to provide accurate estimates of how long tasks will take Minimum Experience Requirements: Experience in network administration Experience in working with Cisco Meraki, Ubiquity and Mikrotik Understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) Solid understanding of the OSI or TCP/IP model Windows System Maintenance Understanding existing and emerging technologies Ability to focus on results and execute the plan as discussed and decided Being adaptable to new technologies and business strategies Ability to remain calm during stressful situations Nice to have knowledge: IPv4 subnetting and supernetting 5 GHz wireless best practices Windows Active Directory User Management Network Monitoring Software (Cacti, Dude and Nagios)