Insurance Customer Service Representative/Administrative Assistant

Job Description: Successful, thriving multi-lines Insurance Agency is seeking self-motivated professionals to fill Administrative Assistant / Customer Service Representative position. We have a need for a Full time (30 - 40 hrs a week) Customer Service Representative. * Candidate will work closely with Agency Manager in various tasks as well as maintain and grow the relationship with existing clients. Responsibilities: -Establish customer relationships and follow up with customers, as needed. -Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. -Use a customer-focused, needs-based review process to educate customers about insurance options. -Maintain a strong work ethic with a total commitment to success each and every day. -As an Agent Team Member, you will receive... Data entry and Proposal production Valuable experience Growth potential/Opportunity for advancement within the agency Performs other duties as assigned Requirements: -Fluent in English -Excellent interpersonal skills -Excellent communication skills - written, verbal, and listening -People-oriented -Organizational skills -Self-motivated -Detail oriented -Proactive in problem-solving -Dedicated to customer service -Able to learn computer functions -Pride in getting work done accurately and timely -Ability to work in a team environment -Ability to multi-task -Provide timely and thorough activity reports to the agent. Core competencies: -Business Results: Able to meet individual performance metrics and goals -Multi-tasking: Able to successfully juggle multiple priorities at any given time -Attention to Detail: Maintain accurate and descriptive accounts of all customer interactions -Communication: Possess outstanding written and verbal communication skills -Job Knowledge: Understand basic product, billing, underwriting, and processing guidelines -Teamwork: Accept feedback when offered and work well with others Problem-solving: Able to research and identify timely solutions to customer-related problems